VIP Services Coordinator - Casino Marketing - On-Call - Aria - Las Vegas Nevada

Company: MGM Resorts International
Location: Las Vegas, Nevada
Posted On: 04/25/2024

THE JOBIt is the primary responsibility of the Casino VIP Services Coordinator to facilitate the daily operation of the Casino Services department and provide additional support as required to the VIP services team. Specific functions and responsibilities include providing leadership direction, motivation, training, and enthusiasm for the Casino VIP services team to drive excellence in guest satisfaction.STARTING PAY RATE: $21.63 per hourTHE DAY-TO-DAY

• Provide support to Casino Marketing Operations and Executives to drive optimal customer experience and team alignment.
• Supervise and drive the casino customer experience by ensuring resolution of all guest inquiries and concerns, including resolution of escalatedand complex inquiries, questions, and challenges from internal and external clients.
• Produce various reports, analysis, and recommendations to guide the Casino Marketing leadership teams.
• Actively manages allcasino rooms/suites/luxury suite product and maintains constant communication with Revenue Management to lead decisions onforecasting casino rooms and inventory control.
• Provide information, support, and personalized service to all hotel services, entertainment options, local attractions and activities topromptly respond to casino guest or executive inquiries utilizing a "one call resolution" mentality.
• Maintains constant communication with Hotel front desk operations, VIP services, M Life team, and other departments as needed tomaintain aligned and superior guest service.
• Facilitate all Casino Marketing Revisions and Traces for the team, and all event posting and outside show reservations; Research andresolve casino skilled accounts and express comp exceptions.
• Input room reservations and creation of guest itineraries for all Casino Guests and Hotel Executives as requested to include Limo,Dining, Show, Events, Golf, and other special requests as required; Posts high end complimentary to guest comp revenue accountssuch as Aviation charges and billback tickets to these events to ensure accounts are aligned with gaming activity.
• Order supplies for the department as necessary.THE REQUIRED
  • High School Diploma, GED or equivalent
  • High volume Customer Service ExperienceWHAT WILL MAKE YOU STANDOUT
    • Front Desk, VIP Services, Casino Marketing, or similar high-volume customer service experience
    • Bachelor's Degree or equivalent experienceHospitality industry.THE IDEAL CANDIDATE
      • Excellent Customer Service skills.
      • High attention to detail.
      • Effective decision-making , social and organizational skills.
      • Excellent verbal and written communication skills to include effective skills in English in oral and written forms.
      • Have collaborative and interpersonal skills to deal effectively with all business contacts.
      • Professional appearance and demeanor.
      • Able to work in a fastpaced, busy, and somewhat stressful environment while maintaining a proper mental attitude.
      • Work varied shifts, including weekends and holidays.
      • Ability to deal effectively with guests, management, employees, and outside contacts while working under pressure.
      • Working knowledge of Opera, Patron Management, Microsoft Office. More...

            

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