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Preferred Banking Assistant Manager - Las Vegas Nevada
Company: Disability Solutions Location: Las Vegas, Nevada
Posted On: 04/21/2024
Job Title:Preferred Banking Assistant ManagerLocation:Grand CentralWhat you'll do:As a Preferred Banker leader, you will partner with leadership to coach and execute the full client life cycle for clients. You will promote and exemplify the department's "sales, service, operations" philosophy through client interactions. You will respond to and resolve client requests and provide expert advice and guidance for these clients utilizing products and services such as treasury management, loans, and commercial, and personal accounts. You will work with internal departments and resources such as the Preferred Banker support system to drive client satisfaction. You will support the team through a career experience journey to augment banking knowledge for more effective work solutions and career growth opportunities by achieving and exceeding department metrics, conducting training sessions, and demonstrating knowledge through customer and team interactions.What we are looking for: - Lead and be a subject matter expert for the Preferred Banker team by responding to complex client requests to execute the complete client life cycle and achieve client satisfaction. Assist the preferred banking team in identifying and capitalizing on opportunities to promote Bank products through analysis of client patterns and needs.
- Oversee and manage the distribution of work for their designated team, facilitate cross-training opportunities, and provide reporting to management on production, turnaround times, and other key data points.
- Ensure the team meets service level standards including sales, customer service, turn-around time, risk management and regulatory compliance, audit soundness, and productivity and efficiency. May also monitor individual team members progress on their career experience journey to support their career progression and ensure optimal client support for all client inquiries or requests.
- Assist leadership by creating and executing strategic business initiatives driven by data analytics. This may require change management techniques with other internal departments, proactively keeping up-to-date with Bank products, and completing other duties as assigned.
- Lead and develop a team; responsible for hiring, coaching, performance management, training, and development. What you need to have:
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