Underwriting Support Representative - Lincoln Nebraska

Company: SFM Companies (SFM Mutual Insurance)
Location: Lincoln, Nebraska
Posted On: 05/04/2025

We're seeking a detail-oriented professional to provide technical underwriting support through processing endorsement requests and managing tasks related to policy-level dividend plans. This role also supports program or group-type accounts and assists underwriters and agencies with administrative tasks. You'll enter transactions into established systems and apply standardized procedures to process policy changes efficiently and accurately.
Open to candidates who live in Minnesota, Wisconsin, Iowa, Nebraska, South Dakota and Kansas.
Hourly Range: $23.69 to $33.16
We're looking for an Underwriting Support Specialist to provide technical and administrative assistance to our underwriting team. This role involves processing endorsement requests, supporting dividend plans and group accounts, and ensuring accurate policy updates using established systems and procedures. Ideal candidates are detail-oriented, organized, and team-focused.
Our benefits include:

Affordable Medical, Dental, Vision Insurance, HSA, FSA
Flexible hybrid work environment
Traditional and Roth 401(k) plans with company match
Company contributions to help pay off student loans
Monthly home internet allowance
Free life insurance, STD & LTD
Opportunities for annual gainshare bonus
Pet insurance
Generous PTO
9 paid holidays
Paid parental leave
Annual company-wide volunteer day
Discounts on gym memberships, fitness apps and weight loss programs
Adoption financial assistance

What You Will Be Doing


Evaluates, reviews, calculates and completes endorsement change requests.
Assists in managing projects and assignments for the Underwriting Tech Staff, SBU teams, and Vice President and Director of Underwriting including administrative support.
Assists in completing manual and association retention calculations, processes cancellations and reinstatements, runs reports for specific policyholders.
Communicates with underwriters, creating and delivering varied types of messages and information.
Performs work for the Tech team members accurately and efficiently while adhering to team procedures and company best practices.
Maintains underwriting electronic underwriting files relative to endorsements.
Receive and respond to emails from underwriters and operations staff.
Sets up policy changes through the use of established procedures, and collected information.
Process policy change requests within knowledge levels
Applies team best practices, policies, and procedures.
Provides excellent customer service to all internal and external customers and complies with customer service standards and with assistance, responds timely to complaints or problems.
Adheres to business service-level agreements represented by various teams and maintains appropriate interactions with internal and external customers.
Demonstrates a willingness to learn the various fundamentals of insurance underwriting and finance.
Participates and supports various projects within the underwriting discipline as needed.
Regularly interacts with team members, policyholders, agents, premium auditors, and technical specialists to achieve individual and team goals.

What We'll Love About You
Education and Experience


Two -year degree or equivalent relevant work experience.
Two years of customer service experience working in a business environment or other relative experience; working in an insurance agency, with an insurance carrier or similar experience is highly desirable.
Previous insurance experience preferred.
Attention to detail with high degree of accuracy.
Strong data entry skills.
Excellent verbal and written communication skills.
Good math skills with analytical capabilities.
Effective organizational and time management skills to handle multiple priorities and deadlines.
Good customer service skills and interpersonal skills.
Ability to assimilate, understand and analyze information from a variety of sources.
Problem-solving and decision-making skills.
Able to work independently.
Must have strong imitative abilities and able to process new information effectively.
Proficient in MS Office software applications (Excel, Word, etc.).
Demonstrates positive teaming skills.

**The base pay posted is just one component of SFM's total compensation package. The salary range listed represents the full compensation range for this position. Job title and starting pay will be based on the selected candidate's relevant knowledge, skills, abilities and/or experience, and education, if applicable as well as internal equity with other employees in the same job classification.**
Physical Requirements
Work takes place in a semi paperless environment within an office/home office setting, using standard office equipment such as computers, phones, and photocopiers, which requires being stationary for extended periods of time. While performing the duties of this job, the employee is regularly required to talk or hear, and maintain concentration and focus. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms and work with close vision. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Work is performed indoors with little to no exposure to extreme outdoor weather conditions. Travel as needed. Regular attendance is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About SFM
Since 1983, our mission has been to be the workers' compensation partner of choice for agents, employers and their workers. In that time, we've expanded to over 22,000 customers in the Midwest and grown our offerings to include vocational rehabilitation, safe patient handling, loss prevention, medical services and more. Though much has changed through the years, our focus continues to be unrivaled customer service, safety, and providing better outcomes for employers and injured workers.
SFM is unique in that we are small enough that your voice is heard but has all the benefits and perks of a larger employer. We value your opinion, help you reach your goals, and make it easy for you to maintain work-life balance. SFM is committed to creating the best work environment and believes that our exceptional and motivated employees are our greatest strength. SFM emphasizes work life balance, and our benefit package is designed to assist you in navigating your work-life journey.
SFM Mutual Insurance Company and each of its parent companies, subsidiaries and/or affiliated companies are Equal Opportunity/Affirmative Action Employers. SFM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, status with regard to public assistance, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
SFM Companies, EEO/AA Employers. SFM is a participant of E-Verify. Applicants have rights under Federal Employment Laws. More...

    

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