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Senior Director, Financial Protection Product Claim Ops - Remote - Minnetonka Minnesota
Company: UnitedHealth Group Location: Minnetonka, Minnesota
Posted On: 05/03/2024
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Senior Director, Financial Protection Claim Operations is a thought leader who thrives on developing new solutions to solve tough challenges. You will play a key role in leading the transformation of Financial Protection benefits and services. Here, your business acumen, analytical and innovative skills will help us with our mission of helping people live healthier lives. As the Senior Director, Financial Protection Claim Operations you will fulfill a key leadership role that will work closely with business and operational leaders to define and deliver operational claim strategies, discipline, and ongoing process improvement to support business growth and enhance the member experience. The ideal candidate will demonstrate the ability to lead, collaborate, motivate and engage across business and operational teams while becoming a trusted advisor driving business strategy. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Set strategy for experience improvement that supports FP member NPS and retention goals Establish a culture focused on our people obsessed with continual improvements to our members' experience Present strategy to senior management and measure against the strategy Identify, develop, and support the implementation of operational process changes & innovative solutions that align with broader enterprise efforts including growth and affordability, as well as increase the overall value of financial protection products and services Leads within a complex matrixed environment including technology, analytics, finance and workforce management to validate the optimal deployment of claim operations resources to maximize enterprise value on any new program or solution Partner with and influence cross-functional leaders Embrace and develop collaboration and foster a positive working environment that mirrors UHG's culture Champion projects and assist with definition of scope, goals, objectives and timelines Ensure all programs are successfully measured and delivered on time, on budget and meeting quality standards Demonstrate value of existing programs and develop business cases to prove value of new ideas and programs Partner with data analytics team to identify member improvement drivers and track existing programs; translate the data into actionable insights to influence existing processes Champion new concepts and ideas that promote improvements in experience, automation and expanding digital experiences; take projects from idea through to completion, set expectations, and communicate progress Hire, train, and lead a high-performing team that delivers service excellence to our members, employers and brokers Ensure performance is tracked accurately utilizing internal reporting to facilitate performance review and analysis against Management by Objectives (MBOs) and Key Performance Indicators (KPIs) Coaches and mentors' directors and managers to develop a culture of continuous feedback, recognition and improvement, driving accountability and standard work; selects and develops future leaders You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: |
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