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Program Coordinator - Minneapolis Minnesota
Company: Paladin Technologies Location: Minneapolis, Minnesota
Posted On: 04/17/2024
In this position you will serve as a primary point of contact to support the customer and assist in the management of core customer accounts. Work will be a blend of sales support activities, project management and administrative support to ensure our ability to deliver on our commitment as a Trusted Business Partner GENERAL ACCOUNTABILITIES: - Maintain and protect assigned Company assets.
- Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.
- Work in compliance with the Company's polices and procedures including safety manual with safety of self and others in mind at all times.
- Accurate, complete and timely record keeping in all areas of responsibility
- Available to work outside of, or in addition to normal businesses hours.
- Work proactively and in a positive manner with co-workers.
- Communicate effectively and timely to resolve Company, Client, or other inquiries and/or requests.SPECIFIC ACCOUNTABILITIES: Include, but not limited to:
- Provide overall Sales Support as needed/requested, including partnering with contracted colleagues/subcontractors on RFPs/Proposals for work outside of VTI's geography
- Provide project management support for national customer work completed by contracted colleagues/subcontractors
- Customer's main point of contact for all installation, service, billing, data support, false alarm research, monitoring and technical questions.
- Address database errors and delegate appropriately for timely resolution
- Assign each request to an individual for ownership
- Maintain the Client project dashboard (tracking and visibility mechanism)
- Escalate items when necessary to appropriate partiesREQUIRED QUALIFICATIONS:
- High School diploma or equivalent
- Proficiency with Microsoft Office and computerized business systems as demonstrated by a minimum of 1 year of experiencePREFERRED QUALIFICATIONS:
- 2+ years of experience in the security industry in a customer facing role
- Education beyond high school, either 2 year or 4 year degreePROFESSIONAL COMPETENCIES:
- Excellent interpersonal skills including customer service skills
- Strong organizational skills, highly detailed
- Ability to multi-task and prioritize while working under deadlines and time constraints.
- Inquisitive nature with Ability to solve practical problems and carry out responsibilities under minimal supervision.
- Ability to organize workload for effective implementation, including the ability to multi-task while under deadlines or time constraints
- Ability to write effective business correspondence and present information in one-on-one and small group situations.
- Ability to interact effectively at all levels and across diverse cultures. Strong relationship building skills.
- Ability to function as an effective, pro-active team member. Reliable, positive, proactive and professional attitude.
- High degree of discretion and confidentiality
- Ability to adapt as the external environment and organization evolves.
- Strong Business AcumenPHYSICAL DEMANDS:
Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in English in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORKING CONDITIONS: |
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