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Customer Service Lead - Waite Park Minnesota
Company: Fleet Farm Location: Waite Park, Minnesota
Posted On: 04/15/2024
Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? - Do you have a positive attitude and love interacting with people? - If so, this opportunity is for you! The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping. Job duties: - Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer servic
- Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processe
- Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines movi
- Responsible for managing the customer service desk and cash office operation
- Conduct any cash office activities and outside cash handling improvement
- Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store order
- Responsible for customer service supply ordering and inventor
- Ensure cash register lanes never get more than 3 customers
- Ensure timely retrieval of shopping cart
- Ensure that restrooms and customer service areas are properly maintai
- Acts a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guideline
- Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education:
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