Customer Service Analyst - Saint Johns Michigan

Location: Saint Johns, Michigan
Posted On: 06/23/2025

Your Contribution Perform Customer Service duties: Customer call evaluation, entering customer purchase orders, pricing and availability upon request, processing online purchase orders, emailed orders, faxed orders, etc. Process Customer Credit Application references for review. Process Customer payment inquiries, invoice retrieval, order status and record updates. Assist in Customer returns with Technical Support and Sales. Assist in maintaining pricing data. Enter Credit Card payments through website for customer orders. Assist in maintaining customer database and open accounts as approved by credit department; Coordinate with shipping, receiving, product development, etc. to ensure customer deliveries and achieved on schedule. Support Sales team with various tasks. Within the position’s scope, contribute to completion of departmental objectives (technical, financial, quality) Maintain awareness of, and meet, the requirements of the Company Quality System Required to observe all safety rules and regulations. Must act safely and be responsible for the safety of others around work area Complies with Company policies, procedures, guidelines and standards Employee duties are not limited to those stated above, but are inclusive of any tasks assigned by supervisor/manager Your Experience and Qualifications High School diploma or equivalent Two years customer service or call center experience; preferably in the auto industry General Automotive knowledge Strong written and oral communications skills Good customer service skills Good PC skills: Microsoft Office software (i.e., Word, Excel and Access) Ability to read, analyze, and interpret common scientific and technical documents. Ability to respond effectively to common technical inquiries from customers. Ability to apply and understand advanced mathematical concepts and equations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form. Do you have any questions? CATHERINE.TROY@MAHLE.COM More...

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