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Network Technician II - Grand Rapids Michigan
Company: Metronet Location: Grand Rapids, Michigan
Posted On: 05/07/2024
Description Love Your Mondays again! Network Technician II The successful Network Technician II will perform network surveillance to maintain integrity of Metronet Business' production network. They will make fact-based recommendations for improvements to the surveillance Systems when needed. The role of the Network Technician II is to ensure the reliability of Metronet's network that serves our clients by providing support that will promote the health and stability of the network. The Network Technician I works cross-functionally with internal resources, equipment vendors and facility providers to resolve issues in our deployed infrastructure. ESSENTIAL JOB FUNCTIONS: - Monitor Core IP, Softswitch (MetaSwitch) and associated equipment supporting Metronet's hosted and managed services.
- Timely detection of network impacting events.
- Timely Detection of network events on Business networks where Metronet has obligation based on custom contract commitments.
- Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
- Perform incident management functions for all core network events.
- Document all alerts and actions taken in a variety of systems and tools
- Provide general knowledge of Metronet Communications products and services.
- Provide Single Point of Contact duties for high-risk & service impacting events.
- Interface with customers, engineers, vendors and technicians to resolve trouble reports.
- Provide technical assistance for service partners and ILEC technicians during service impacting network events.
- Carrier grade device and network management i.e. Change Management, Software/firmware upgrades, maintenance procedures, and recovery tactics.
- Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends
- Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, hardware upgrades on various IP, transport and PON platforms: Cisco, Nokia, Juniper, and others.
- Train other NOC, Repair or Acceptance Specialists as needed on process and technologies.
- All other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS: |
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