Patient Services Associate - Saginaw Michigan

Company: CMU Medical Education Partners
Location: Saginaw, Michigan
Posted On: 05/03/2024

Overview:

The Patient Services Associate is responsible for supporting the needs of the department which includes, but is not limited to, the following: directing patients/visitors, handling patient phone calls, scheduling visits, recording insurance and demographic data. A Patient Services Associate must exhibit a friendly and helpful affect towards parties within and outside the corporation. All duties are based on clinical operations needs as directed by the Operations Manager and/or Coordinator.

Responsibilities:

Patient Reception

Greet and direct patients while serving in a general capacity of "information assistance"
Schedule appointments using protocols established within the department
Conduct "reminder calls" to ensure patients arrive timely for their appointments
Provide/accept patient-specific forms at the time of check-in

Information Gathering

Ensure accurate charting of demographics, insurance coverage, and additional data as needed
Provide data collection as directed by management
re-registers patients and verifies insurance coverage
answer multiple incoming phone calls and relay appropriate information
Ensure faxes are handled and addressed regularly throughout the course of a day

Patient Service

Assists providers and co-workers as part of the health care team
Check patients in and out of the clinic
Prepares, cleans and maintains patient areas according to proper infection control standards
Assists with clinic flow to ensure efficiency. Seeks out other tasks to assist with patient flow.
Assists with the medication refill process
Monitors and reviews patient schedule daily
Manage and support the referral/intake process
Medication prior authorizations are completed timely and any additional assistance required from the clinical team is requested and monitored on a daily basis
Run Michigan Automated Prescription System (MAPS) on patients when appropriate and relay this information to the providers

General Office Support

Orders, stocks and prepares supplies and equipment, as assigned
Assist with quality improvement projects, as requested
Employee may be provided other duties as assigned

Medical Records

Record Maintenance and Quality Control
Paper charts to be stored and purged, as needed
Data entry, edits, and updates all appropriate systems
Records shall be maintained in a manner that is accurate, current and secure
Outside documents will be scanned/filed in patient's EMR
Public Service, Problem Solving and Legal Compliance. Employee will ensure that:
Phone calls are triaged to appropriate parties and/or information is gathered in response to patient requests, insurance companies and other physician offices
Patients with record or related requests should be assisted in a timely and friendly manner
Patient release forms for incoming and outgoing records (as per legal guidelines ROI) are completed timely
Patient confidentiality is adhered to with the utmost importance

WORKING ENVIRONMENT/PHYSICAL DEMANDS:

Prolonged sitting, word processing and telephone operations. Occasional lifting up to 20 pounds. Distracting, active office environment.

The above description provides a brief overview of the essential duties, responsibilities, qualifications, and requirements. It should not be construed as all encompassing. Additional duties may be assigned or deleted as needed.

Qualifications:

Minimum of high school di More...

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