Sales Support - Specialty Craft Channel - Ludington Michigan

Company: FloraCraft Corporation
Location: Ludington, Michigan
Posted On: 05/03/2024

Calling all career-seekers, team players and collaborators of all skill sets: FloraCraft, the world's leading craft and floral foam manufacturer, is looking to grow its team. The family-owned company is looking for Sales Support - Special Craft Channel ready to join an innovative environment filled with dedicated people.



Sales Support - Specialty Craft Channel



This position is responsible for providing support to facilitate and coordinate the sales of the accounts under the Specialty Craft Channel.



Essential Duties and Responsibilities


Develops a strong knowledge base of Company's products, processes, and core competencies.
Becomes the expert on customers' processes and requirements.
Generates sales reports on a specified frequency or as needed.
Sets up new items / pricing / descriptions in customer portals.
Manages customer catalog in Plex ERP system.
Provides troubleshooting assistance for customer orders, claims for shortages/damages, tracking of orders and relevant issues.
Assists with customer meeting prep - research, Power Point decks, ordering samples and supplies, etc. Assists with setting up customer POG's (plan-o-grams) when applicable.
Creates and updates SOPs around all activity, looking for efficiencies.
Develops an aptitude for retail sales concepts.
Coordinates customer requests cross functionally.
Ensures safety standards are consistently followed.


Skills and Abilities Required



Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote, Teams) with an emphasis on Excel.
Possesses strong written and oral communication skills and ability to communicate effectively with customers and all levels of the organization.
Ability to handle changing priorities, work on multiple projects simultaneously, and demonstrate excellent problem-solving skills.
Driven by curiosity, a thirst for knowledge and a fast learner.
Detail oriented.
Self-starter and motivated.



Education / Experience requirements


Bachelor's degree; or 2-3 years of experience in customer support, sales, marketing, or other business-related functions; or equivalent combination of education and experience.
The ideal candidate is curious, goal-oriented, performs well in a team environment and has strong people skills. Ultimately, the candidate should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.


Working Conditions / Environment

Working conditions are consistent with a typical office environment and are usually quiet.



FloraCraft Corporation offers a competitive wage, exceptional benefits, and the opportunity to work with a great team in a fun environment. Compensation details: 20-25 Hourly WagePI73d5c91dc830-25660-34195264 More...

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