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Summer Temp -Branch Customer Service Representative - Howell Michigan
Company: The Auto Club Group Location: Howell, Michigan
Posted On: 05/03/2024
It's a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:HourlyJob Description:**** This is a temporary, seasonal full-time position onsite in a branch office.Why Choose a Career with the AAA The Auto Club Group (ACG) - Established brand that has been around for over 100 years. Our members know and trust us!
- Branch Offices house travel, membership, insurance sales and support employees
- You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.A DAY IN THE LIFE of a Branch Customer Service RepresentativeThe Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
- Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
- Generate leads, update members on travel and insurance specials, and provide travel information
- Respond to customer inquiries and refer to senior staff or agent when appropriate
- Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
- Provide administrative support to the travel and/or insurance sales staff during peak periods
- Conduct outbound promotional calls for insurance and/or travel products
- Other duties as assignedHOW WE REWARD OUR EMPLOYEESOur Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $13.37 - $18.50.WE ARE LOOKING FOR CANDIDATES WHORequired Qualifications:Education:
- High School Diploma or equivalentWork Experience:
- Working in a customer focused environment
- Providing customer focused service and timely solutions to problems
- Microsoft Office applications
- Taking personal responsibility in seeking solutions to problems
- Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goalsSuccessful candidates will possess:
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