Mainframe Production Support - Michigan Center Michigan

Company: LanceSoft
Location: Michigan Center, Michigan
Posted On: 05/02/2024

Job Description:

• Resource should be able to work on Production Support environment to support day to day activities and to address Business Queries
• Identify and communicate business needs and translate business requirements into technical system and functional specifications. Support one or more moderately to highly complex business processes/systems for multiple business units.
• Participate in business short-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT systems perspective. Serve as a liaison between business area and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.
• Support and monitor daily critical functional processes
• Support and coordinate release management activities
• Analyze customers systems and capabilities to understand strengths and weaknesses for the identification of opportunities for system improvement.
• Identify, investigate, resolve and escalate problems, as needed. Gather data to support recommendations to address problems. Procure technical assistance to help in problem resolution. Required Skills:
  • Production Support experience
  • Strong time management skills
  • Healthcare experience
  • Facilitation skills
  • Problem solving skills Education/Certifications Include:
    • Bachelors degree in related field preferred
    • 3 years of relevant/related experience More...

          

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