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Night Guest Laundry Attend-PT-102020 - Ann Arbor Michigan
Company: Extended Stay America
Location: Ann Arbor, Michigan
Posted On: 04/26/2024
POSITION PURPOSE AND SUMMARY
The Night Guest Laundry Attendant ("NGLA") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards.
Watch A Day in the Life video for Night Guest Laundry Attendant, https://vimeo.com/showcase/5180017/video/347336392
MAJOR / KEY JOB DUTIES
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
- Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures.
- Job functions to include processing all laundry in compliance with company standards. This includes but is not limited to treating for stains, washing, drying and folding linens, terry, blankets, bedspreads, mattresspads and shower curtains.
- Job functions to include processing all dishware in compliance with company standards. This includes but is not limited to washing, drying and packaging.
- Job function to include stocking all housekeeping carts, cart rooms and laundry with appropriate product to ensure that PAR levels are maintained through the entire building, in compliance with company standards.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Job function to include setting up and maintaining the grab and go breakfast in accordance with company standards.
- Job function to include periodic daily tours of the property to inspect for cleanliness and maintenance in accordance with standards.
- Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
- Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Responsible for maintaining overall hotel cleanliness.
- And any other duties as requested by the management team.
The typical shift for this position is 11:00pm to 7:00am
BENEFITS
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
Compensation
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and local minimum wage requirements.
For Colorado, Washington, California, Applicants Only:
Night Guest Laundry Attend Part Time - $15.00 - $22.17 Hourly
For New York City (Whitestone) Applicants Only:
Night Guest Laundry Attend Part Time - $32.88 Hourly
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Ability to understand and communicate in English proficiently to interact with guests and associates.
- Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
- Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to complete routine reports and correspondence.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to apply good judgment at all times.
- Ability to deal with problems, address and solve guest-related issues.
ENVIRONMENTAL JOB REQUIREMENTS
- While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds.
- Frequently required to bend and position self to access low areas.
- Frequently required to lift and/or move laundry and dishes up to 25 pounds.
- Occasionally must be able to push/pull carts weighing up to 50 lbs.
- Occasionally required to traverse heights and remain stabilize while doing so.
- While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
- The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence fumes or airborne particles and toxic or caustic chemicals, and risk of electical shock.
- The work environment will typically be at moderate to loud noise levels.
- The associate may be asked to travel to help additional locations within a reasonable geography.
MINIMUM QUALIFICATIONS
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