Service Desk Specialist - Ada Michigan

Company: Creative Financial Staffing
Location: Ada, Michigan
Posted On: 04/25/2024

Position: Service Desk Specialist
A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent Service Desk Specialist to join their growing team. Here are a few reasons why you should apply:

• Opportunity to work Partially Remote!
• Continuous investment in peer-to-peer mentoring, training and certifications for employees.
• Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
• Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology. JOB DESCRIPTION: In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, server support & network support. Great opportunity to work with a variety of tools, software & hardware. Preferred Experience for the Service Desk Specialist:
  • Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.
  • Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.
  • Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA).
  • Comfortable providing end-user support via phone, RMM tools, etc.
  • Strong communication and interpersonal skills. Bonus Experience for the Service Desk Specialist:
    • Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
    • Experience working for a Managed Services Provider (MSP)
    • Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
    • Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc. Location:
      • Grand Rapids, MI area (partial remote) Job Type:
        • Full Time/Direct-Hire Benefits:
          • Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc. #INAPR2024 #LI-NB1 More...

                

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