Product Implementation Engineer - Detroit Michigan

Company: Willdan Group, Inc.
Location: Detroit, Michigan
Posted On: 04/23/2024

Integral Analytics (IA), a Willdan organization, is seeking a Product Implementation Engineer to join our innovative and creative team. The Product Implementation Engineer will be a primary source of knowledge for product implementations and will act as a consultant, guide, and mentor for complex integration questions. This team member will also assist in maintenance projects and some reporting requests for existing clients. In this role, the team member will incorporate lessons learned from customer interactions and (in conjunction with organizational leaders) work to improve the internal and customer-facing training and documentation. Essential Duties and Responsibilities Provide implementation, design, and usage support including best practices for complex customer implementations from pre-sales scoping to go-live.Provide guidance, technical expertise, coaching, and support in the use and implementation of Integral Analytics' flagship software, LoadSEER for clients throughout their implementation lifecycle.Provide prioritized feedback to Product teams about the feature and functionality enhancement needs as well as feedback on the effectiveness of customer facing documentation.Provide prioritized feedback to Client Services team about documentation and support interface enhancement needs. Share customer and internal pain-points with the Product, Client Services, and Data Engineering teams. Analyze customer data to determine how to best integrate it for use in Integral Analytics' software offerings.Develop Back Office tooling to improve the organization's ability to implement software solutions faster and more reliably, enable support users to better serve existing clients and improve on client data streams.Actively engage with cross-functional teams, including Technical Support (TAC), Network Operations (NOC), Engineering, Customer Account Management, and Product Management. Collaboratively resolve customer issues and analyze root causes, promoting a holistic approach to problem solving.Work closely with the engineering and sales team to reach a client's desired business outcomes and advise on scalable product enhancements.Train and mentor the Client Services team members on LoadSEER'S capabilities and work with Support Lead to create a hand-off process to support post-implementation inquiries.Provide technical mentorship to other team members in proper software design and data practices. Job Requirements / QualificationsBachelor's degree in Computer Science (CS), Information Technology (IT) or equivalent technical work experience.5+ years of relevant professional experience.Knowledge and experience in utility grid, energy, efficiency, carbon reduction, and/or grid electrification highly desired.Experience in software development and concepts, including debugging (e.g. SQL, Python, graph databases, C#)Experience integrating system and data streams from disparate systems. Experience supporting enterprise software. Experience supporting products that rely on APIs and Web Services. Excellent communication skills (verbal, non-verbal & written)Outstanding customer service skills.
EEO Non-Discrimination and ADA Reasonable Accommodation StatementWilldan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.Integral Analytics participates in E-Verify.

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