Principal Collections Analyst - Milford Massachusetts

Company: Waters Corporation
Location: Milford, Massachusetts
Posted On: 04/08/2026

Waters Corporation is currently leading a search for a Principal Credit and Collections Analyst to join our organization. The focus areas of this position will be to evaluate customer credit lines, drive collections activities on a portfolio, identify/resolve customer disputes and provide regular updates to management regarding the portfolio. The position will also be responsible for identifying potential bad debts and making recommendations to address them. Responsibilities • Gather and analyze financial information to make decisions about credit lines for customers in the portfolio (using sources like Dun & Bradstreet, bank references, trade references, public financial information, relevant news articles); stay up to date on external best practices and share with team members. • Manage collections process for assigned demanding portfolio: ensure customers have received their invoice(s), seek to resolve problems, and confirm payment timing. • Identify and resolve customer disputes leveraging the appropriate cross-functional stakeholders; maintain active, cross-functional relationships. • Proactively collaborate with Waters’ Sales and Service teams to evaluate extended payment term requests for potential orders; suggest opportunities to expand business through the use of credit terms to management. • Train new hires on relevant systems and processes. • Provide excellent customer service to Waters’ customers. • Ensure daily invoices required to be uploaded in a customer portal are completed each day, handle all rejections, and provide feedback to the Digital Commerce team to improve the process. • Identify potential bad debts within the portfolio, assist less experienced peers and summarize for management. Other duties as required by management. Qualifications Education: Bachelor’s degree in Finance, Accounting, or a Business-related specialty a plus Experience: 10 years of relevant experience in a comparable industry with emphasis on all facets of Accounts Receivable including a general understanding of the Order-to-Cash cycle, cash applications, dispute management, invoicing, collections, and commercial credit management. Employee Success Model Requirements: • Demonstrated end-to-end process thinking and creative problem-solving skills. • Strong oral and written communication skills. • Formal credit certifications or professional collections certifications a plus. • Experience operating in SAP and project management experience are a plus. More...

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