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AdTech Support - Senior Manager - CVS Media Exchange - Boston Massachusetts

Company: Hispanic Alliance for Career Enhancement
Location: Boston, Massachusetts
Posted On: 05/08/2025

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues-caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do all this with heart, each and every day.CVS Media Exchange is hiring a Senior Ad Tech Support Manager, reporting to the Lead Director, Ad Tech Operations.CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our partners. Our full-funnel ad solutions leverage CVS's data and extensive reach to help build brand awareness, engage consumers, and convert shoppers, using flexible pricing models including self-service options.The Senior Ad Tech Support Manager will develop our client support program for CMX's self-service offerings, focusing on client success, compliance, and proactive issue resolution. This role requires close collaboration with Product, Account Management, Ad Policy, and third-party vendors to ensure smooth onboarding and escalation management. The ideal candidate is driven, client-focused, detail-oriented, and thrives in a startup environment.Responsibilities include but are not limited to:

Partnering with internal and external stakeholders on client onboarding, SOPs, implementation, and troubleshooting.

Managing queues and routing issues related to setup, ad policies, and implementation.

Providing L1 troubleshooting for technical setup issues and escalating as needed.

Maintaining and updating SOPs and FAQs.

Developing and refining process workflows to improve efficiency.

Participating in testing new ad products and features.

Managing self-service support operations and identifying areas for improvement.

Supporting other ad tech projects across CMX's product offerings.Location: This role is hybrid, requiring 3 days/week in one of the following hubs: Boston/Wellesley, MA; Woonsocket, RI; New York, NY; Blue Bell, PA; or Chicago, IL.Required Qualifications:

5+ years in digital/online media
3+ years in ad operations, product operations, or project managementPreferred Qualifications:
- Retail media experience
- Experience with ticketing systems
- Experience with DSPs (Trade Desk preferred), SSPs, or ad servers
- Strong communication skills
- Client solutions/support experience
- Ability to work in a fast-paced environment
- Detail-oriented with strong analytical and troubleshooting skills
- Proficient in Microsoft Office
- Effective time management
- Team player with entrepreneurial spiritEducation:Bachelor's degree or equivalent (HS diploma + 4 years relevant experience).Pay Range:$82,940 - $199,144.80, based on experience, education, and location. This role may include bonuses, incentives, and equity awards.Benefits:Comprehensive benefits including health plans, 401(k), stock purchase, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit .Application deadline: 05/30/2025. Qualified applicants with records will be considered per applicable laws.
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