Retail Operations Manager - Boston - Boston Massachusetts

Company: Neiman Marcus Group, Inc.
Location: Boston, Massachusetts
Posted On: 05/05/2025

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG-Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.Your RoleAs a Retail Performance and Store Operations Manager you will manage resources and uphold operational performance to support and maximize sales and profitability in your assigned stores. You will enhance the customer experience to improve sales performance and bottom-line profitability. You will work on-site and report to a Senior Operations Manager.What You'll Do

• Lead the execution of store Retail Performance and Store Operations strategy
• Oversee and be accountable for the daily execution of store operations:
• Inbound merchandise / supply receiving
• Support online sales activity via accurate order fulfillment
• Manage expenses to increase profitability for assigned stores
• Implement capital fund projects
• Oversee all labor, scheduling, and staffing of assigned stores
• Collaborate with partners to ensure all mechanical and technological responsibilities are maintained for assigned stores
• Flex resources, processes, and behaviors to maximize operational efficiency
• Prioritize team workload and focus to achieve sales and profitability
• Carry out the tasks of a Sales Support Manager in the absence of that role in an assigned store
• Directly manage performance of Sales Support Managers, Alterations Manager, and Loss Prevention Leaders
• Responsible for store inventory accuracy and leads the physical inventory process for assigned stores
• Other duties as assignedWhat You Bring
  • 7+ years of experience, luxury retail fashion experience recommended
  • Have a track record for achieving business results
  • History of leading, motivating, and coaching teams
  • In-depth knowledge of profit and loss management
  • Advanced proficiency in excel (can maintain complex spreadsheets) and Microsoft Word
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associate will work a flexible schedule, which will include evenings, weekends, and holidaysWe offer an inclusive and comprehensive range of benefits to our valued associates, including:--- Medical, Dental, Vision Benefits--- Disability Benefits--- Paid Parental Leave, Paid Family Leave, and Adoption Support--- Paid Time Off--- Retirement Savings Plan (401K) and Life Insurance--- Financial Solutions--- NMG Associates Core Discount of 30%--- Personal and Professional Development OpportunitiesAbout Neiman Marcus GroupAs one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG-Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
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