Operations Support Specialist - Boston Massachusetts

Company: Priority Dispatch Corp.
Location: Boston, Massachusetts
Posted On: 05/02/2025

Job DetailsJob Location: Branch 2800 Boston - Charlestown, MAPosition Type: Full TimeSalary Range: $18.00 - $24.00 HourlyJob Shift: DayDescriptionBridgestone HosePower, LLC is North America's premier hydraulic and industrial hose sales and service company. Headquartered in Orange Park, Florida, we offer counter service, mobile hose repair, and state-of-the-art OEM centers throughout the United States, Canada, and Mexico. Due to recent and projected growth, we are seeking a motivated, outgoing CSR/Operations Support Specialist to assist our expanding sales team.As an Operations Support Specialist, you will:

• Coordinate the entire order process from order placement to delivery and shipping.
• Work closely with HosePower field representatives and customers to communicate product availability.
• Maintain appropriate freight costs by selecting the most efficient carrier routes.
• Minimize customer service complaints and claims by reacting quickly and resolving issues efficiently.
• Understand and interpret product requirements, providing information to customers.
• Assess competitors by analyzing and summarizing market trends and information.
• Develop sales opportunities by researching potential accounts, soliciting new clients, building rapport, providing product information, and preparing quotations.
• Process orders and communicate expected delivery dates.
• Review customers' buying history, suggest related and new items, and explain features.
• Answer phone inquiries and assist customers.QualificationsThe ideal candidate will have:
  • Experience in an industrial sales setting (preferred).
  • Excellent telephone etiquette and problem-solving skills.
  • Basic computer skills, ability to learn various systems, and experience with Microsoft Office.
  • Effective verbal and written communication skills.
  • Ability to handle multiple tasks and respond quickly to customer needs.
  • Mathematical computation skills.
  • Team-oriented, goal-driven, and self-motivated attitude.
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