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Lead Dispatcher for Non Emergency Medical Transportation (NEMT) - Boston Massachusetts
Company: Non Emergency Medical Transportation Location: Boston, Massachusetts
Posted On: 05/07/2024
Experience: -Required to have dispatching experience in NEMT. - Location: Norwood, MA - Work Location: -From office Schedule: -Form 9 am EST (8 hour shift), Monday to Friday with weekend availability. Must have a lot of experience working with brokers. RESPONSIBILITIES: Scheduling: - - You will schedule vehicles to pick up and drop off clients to their medical appointments - - You will inform drivers of their assignments for the day and/or week. - - You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time. Communication: - - You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur. - You will be listening and speaking to people by dispatching software and phone. Your ability to listen, speak plainly and communicate effectively will be necessary. - - You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently. - - You must be organized, detail-oriented, and able to work well under pressure. Handling Problems: - - You will need to resolve any issues or complaints. Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems. - - You will need to be able to prioritize the most important situations and think quickly on your feet. - You sound think ahead and anticipate potential problems, such as allowing extra time during stormy weather Reporting: - -You will responsible for completing all required paperwork on time. - You will provide reports and analysis of transportation services to management and other stakeholders. - You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information. Monitoring Safety: - - You will need know about limits on how long drivers can work without rest and take that into consideration when making schedules. - You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation. - Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards. Salary: 4000-7000 (Depends on experience) More...
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