Customer Service/Inside Sales Representative II - Hudson Massachusetts

Company: SENKO Advanced Components
Location: Hudson, Massachusetts
Posted On: 05/04/2024

Description:$2,500 sign-on bonus after the successful completion of 90 days. Hybrid work schedule offered with a minimum of Tuesday, Wednesday and Thursday in office. Responsible for supporting the company's sales goals through great customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties:Duties and Responsibilities include the following. Other duties may be assigned by Inside Sales Manager or VP of Sales.Monitor sales activitiesUnderstanding of where and how products are usedAbility to proactively recommend products or alternativesAnswer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory Promote and effectively sell company standard products and supplies using established company techniques with approved authorization from Inside Sales ManagerClarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requestedUnderstand and respond to customer delivery needs by interfacing with internal personnelCheck and follow up on schedules and lead time for orders and shipmentsVerify inventory quantities for customer ordersEntering Sales Orders and Purchase Order request formsProcess all paperwork for orders to include sales contracts, prints and related documentationFiling, organizing and maintaining sales tools, customer information, and product informationUnderstand and support established Senko policies and procedures as per ISO to provide proper and effective treatment to customersResolve customer concerns in an expeditious and tactful manner; generate customer complaint report following required steps under ISOGenerate Sales Reports as requestedUnderstand and maintain company quality objectives per ISO standardsTrain new sales personnel as requested by Inside Sales Manager PM19Requirements:Skills:OrganizationMulti-taskingMicrosoft Office skillsStrong Phone presenceDetail orientedKnowledge of ERP/CRM systemsAccurate Data Entry Qualifications:High School Diploma or equivalent work experience 3-5 years of customer service in a professional office environment and/or inside sales experienceData entry and computer software capabilities required Technical products background helpfulTravel to customers and attend tradeshows as needed Compensation details: 25-27 Hourly WagePIc092d006c23f-25660-33310075 More...

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