|
Current Statistics
1,748,663 Total Jobs
393,294 Jobs Today
17,936 Cities
222,695 Job Seekers
146,729 Resumes |
|
|
 |
|
 |
 |
Senior Manager Regional Services - Solutions - Westborough Massachusetts
Company: United Site Services
Location: Westborough, Massachusetts
Posted On: 05/03/2024
About USS
You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.
THE USS DIFFERENCE
- One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
- The largest inventory of equipment in the country.
- Coast-to-coast coverage with over 130+ locations in 27 states - and growing!
Primary Purpose
Regional Services Senior Manager, Solutions Groups is an essential leadership role to ensure USS Solutions Groups provide a customized world-class customer experience for our top A++ ranked
customers. The Senior Manager is responsible for leading the teams in providing these accounts with a seamless order-to-cash experience, ensuring their needs from sales, service, and billing are handled with speed, efficiency, clarity, and quality, which are all vital to maintaining and expanding our partnerships with these selected A++ National Accounts.
Essential Functions
- Establishes and maintains quality relationships with National Account Managers to ensure they have thorough knowledge of each of the solutions group customer's business and account details
to effectively lead their teams to deliver a seamless order to cash experience. - Helps shape the vision for the future state for the Regional Services Solutions Group and ensures the appropriate enhancements and processes are in place to enable revenue generation and
growth for solutions group customers - Oversees day-to-day operations of all solutions group teams, ensuring a seamless order to cash experience is being delivered to our top A++ customers
- Establishes solutions team goals and objectives while continuously monitoring monthly metrics and scorecard reporting, identifying trends, seeking out areas for continuous improvement, suggesting tactics to help improve efficiencies and enhancing the customer experience by ensuring that escalation and resolutions are being handled appropriately
- Builds and maintains strong interdepartmental relationships within Customer Experience, USS Operations, National Accounts, and across USS departments to provide an exceptional customer experience
- Provides swift, customer-centric resolutions for A++ customer escalations, ensuring SLA standards are consistently delivered by acting as a liaison between customers, sales, field operations, and corporate departments to resolve general inquiries and issues for their customers in a timely fashion
- Serves as the subject matter expert on all USS products and their customer's account details, monitoring team's communication with the customer, providing continuous coaching and development to the team via regular feedback and training opportunities.
- Perform other duties as assignedSUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities.
Qualifications
QUALIFICATIONS
EDUCATION
Min/Preferred
Education Level
Description
Minimum
Preferred
2 Year / Associates Degree
4 Year / Bachelors Degree
Business Administration, Marketing or Other
related field
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
3
and/or training or equivalent combination of
education and experience in customer service and
sales
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrate an entrepreneurial spirit; thrive on and seek out change while fostering that spirit
within the team - Deep knowledge of USS Products, services, systems, and processes
- Results-oriented leader that is invested in developing their team and fosters success
- Proven ability to train and lead others
- Ability to sell value to differentiate USS from the competition
- Strong problem-solving skills and solution oriented
- Strong PC proficiency (Microsoft Office, CRM, etc.)
- Positive and professional leadership
- Coaching and development
- Customer relationship management
- Ability to solution sell-through value alignment to differentiate USS offerings from the competition
- Quality listening and communication
- Time Management and organization
- Excellent follow-up skills
- Strong decision making and problem-solving abilities
Physical Requirements
PHYSICAL REQUIREMENTS
Demand
Frequency
Sit while answering phones or reply to emails
Constant
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Constant
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
|
 |
 |
 |
 |
|
|
RSS Job Feeds