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Knowledge Management Data Support Specialist - Boston Massachusetts
Company: Cooley LLP Location: Boston, Massachusetts
Posted On: 05/03/2024
Knowledge Management Data Support SpecialistCooley is seeking a Knowledge Management Data Support Specialist to join the IS Knowledge Management & Innovation team.Position summary: Under general direction from the Knowledge Services Attorney, the Knowledge Management Data Support Specialist is responsible for review and management of data in our experience management system and performing tasks to clean and edit data as needed to maintain data integrity. Additionally, the role will be tasked with establishing quality expectations and enforcing standards and best practices. Responsibilities include, but not limited to:Position responsibilities: - Oversee the organization, governance, and analysis of data within an enterprise-level experience management system
- Ensure data accuracy and integrity through audits and quality checks
- Follow data quality rules and processes to remove duplicate data, cleanse inaccurate data, standardize data entries and schedule data analysis reports
- Review and take necessary steps to update data in the experience management platform based on changes provided from the billing and CRM systems
- Analyze and manipulate data in Microsoft Excel and prepare data files to correct data in the experience management platform
- After training, be able to run searches and perform bulk edits in the experience management platform
- Regularly report progress to Knowledge Services Attorney and administrative team for the experience management platform
- Collaborate with cross-functional teams to optimize system processes and workflows
- Understand how experience management platform data ties into the larger business and technical context of the firm's data platforms and needsSkills and experience: Required:
- After orientation at Cooley LLP, exhibit proficiency in the rest of the applications in Microsoft Office suite, iManage and other firm applications
- Advanced Microsoft Excel, including, but not limited to, ability to perform data manipulation and analysis using VLOOKUP, pivot tables, etc.
- Available to work overtime, as required
- 2+ years of direct-related experience working in law firm knowledge management, data analysis or accounting position providing data analysis and management of law firm dataPreferred:
- Bachelor's Degree
- Experience using Litera's Foundation platform
- Experience searching for and using data from Salesforce and Pitchbook platformsCompetencies:
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