Anatomic Path Resolution Representative - Marlborough Massachusetts

Company: Quest Diagnostics Incorporated
Location: Marlborough, Massachusetts
Posted On: 04/25/2024

The position is primarily responsible for resolving issuesin regards totesting and reporting of Histology and Cytology specimens.

• Communicate with and educate clients in order to expedite patient results
  
• Resolve problematic Histology and Cytology cases
  
• Pull and monitor worklists and pending lists
  
• Locate missing patient samples
  
• Enter TIQ problems into the LIS
  
• Provide priority handling of patient samples with limited stability and problems impacting their processing
  
• Research, investigate and resolve incoming client faxes/phone calls
  
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
  
• Resolve and process Name Mismatches and provide proper notification to clients along with follow-up documentation for reporting purposes
  
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels. This will require the ability to research test ordering information
  
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
  
• Other duties as assigned
  
  QUALIFICATIONS
  Required WorkExperience:
  
  3years experiencein AP Support environment
  
  Preferred Work Experience:
  
  N/A
  
  Physical and Mental Requirements:
  
  
  
  
  • The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
    
  • Ability to stand and work at the bench for long periods of time.
    
  • Frequent walking and/orstanding.
    
  • May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of whichdemand significant manual dexterity
    
    
    Knowledge:
    
    Functional knowledge of medical terminology
    
    Skills:
    
    
    
    
    • PC skills, including working knowledge of MS Office
      
    • Strong Data Entry skills
      
    • Excellent clerical, organizational, phone and communication skills
      
    • Strong problems solving skills
      
      
      EDUCATION
      High School Diploma or Equivalent(Required)
      
      LICENSECERTIFICATIONS
      
      More...

          

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