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M365 adoption specialist - Boston Massachusetts
Company: Kyyba
Location: Boston, Massachusetts
Posted On: 04/25/2024
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description:
Responsibilities
Establish clear adoption and Training goals and process milestones for the Trial Court Departments and their staff to work toward Work with the Trial Court Department Stakeholders to define what Microsoft 365 services and features should be developed and offered Promote the value of Microsoft 365 services and products through user experience Create or edit training courses and educational materials Review end user complaints and concerns and seek to improve all aspects of the end user experience with JISD Promote an energetic fan base for Microsoft 365 Offerings within the Trial Court and locate Champions to share the offering's benefit and value Maintain a detailed understanding of Microsoft 365 services, assist customers with questions and suggest the best products for their needs Deliver Training via 1:1, scheduled sessions, departmental check-ins, and Web Platforms Plan and facilitate M365 communication efforts working with business and technical stakeholders. Research, curate, and gather information, and produce well-written content such as help guides, tips and tricks, policy and guidelines, text- and video-based instructions, training modules, and news articles. Create and publish announcements, news posts, and news digest. Review and edit content and manage approval process before publishing. Continuously maintain and update content to deliver current and accurate information. Provide guidance on best practices for successful communication. Provide M365 Office hours as needed. Advocate for adoption of M365 tools across the Judiciary Assist in creation of governance, compliance, data policy, records management, retention, standard operating procedures, etc. Qualifications 2-5 years of experience in customer service or customer success position strongly preferred Exceptional ability to communicate and foster positive business relationships Strong understanding of the Microsoft 365 platform as a power user are required. In particular, Teams, OneDrive, Outlook, and SharePoint Online. Relevant certifications are preferred. Accountability and personal organization are essential Experience in managing a diverse group and training each according to the organization's standards Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed Proven record of excellent writing and communication skills demonstrated in an enterprise setting. Prior experience of creating policy, governance, and standard operating procedures. Prior experience of creating and editing video-based tutorials. Prior experience of end user training to a wide range of users A bachelor's degree in a related field
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
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