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Manager Web and Mobile Systems-Permanent - Norwood Massachusetts
Location: Norwood, Massachusetts
Posted On: 04/24/2024
Senior Manager, Web & Mobile Systems
The Senior Manager, Web and Mobile Systems is the IT partner to the Marketing business unit and the owner of all production technology solutions that allow consumers to interact through any online channel. This role provides both day to day operational management and strategic leadership for all corporate web sites and mobile apps.
Responsibilities:
Develop products and features for the website and mobile systems focusing on optimizing and enhancing the consumer experience
Regularly interface with technology partners (including the Infrastructure and Enterprise Architecture teams), Marketing Teams and Vendors to manage delivery of projects across and production support of the web and mobile platforms
Execute business strategy by providing representation on cross-functional teams supporting current and future initiatives
Be versed in industry trends for the web and mobile space as well as the quick service restaurant industry trends specific to these areas
Track and understand the implications of new developments in key areas such as Apple and Android operating systems, restaurant websites and mobile apps, and overall technology hardware PCs, tablets, phones, etc.
Organize and report on consumer and system metrics and behaviors on the web and through mobile devices/mobile applications to inform platform management and strategy
Communications to internal stakeholders and management of project progress
Negotiate Vendor contracts in the best interest of the company and its Franchisees with clear and quantifiable service levels, clear monitoring and reporting requirements, and with vendor penalties for non-performance
Provide support outside of business hours as needed to manage and facilitate the resolution of key support issues or escalations
Ensure all design and development activities across these platforms adhere to all industry best practices and regulations related to data security
Partner with Enterprise Architecture team to support R&D initiatives that have consumer impact
Primary management accountabilities include:
Assists the Department Manager in the development of department goals and budgets, and measurement of their results
Able to effectively lead teams of people from a variety of functional areas to reach common project goals
Select, direct and provide coaching and feedback to the project team
Responsible for staff hiring, development, training, performance reviews and retention
Primary project accountabilities include:
Participate in the initiation and planning phases by gathering project data and requirements and providing input on project activities and timing
Monitor and report project status to the team, sponsors and leadership
Utilize project management tools and disciplines to execute project processes including: risk management, issues resolution, change management, quality assurance, and document management
Ensure project deliverables are completed with quality, in a timely manner and within approved budgets
Participate in the evaluation of the project by giving input for post-project hindsight
Where there is no assigned IT Project Manager, this role has primary responsibility for the management and overall delivery of projects
Requirements:
Bachelor s degree with concentration in IT or business
Minimum of 7 years of progressive, relevant IT experience
Minimum of 5 years of website/e-Commerce system design and implementation experience
Preferred experience in using Day/Adobe CQ Content Management System
Detailed knowledge of relevant applications and technical platforms including but not limited to HTML, JavaScript, Linux, Java, CSS, Apache, web analytics and SEO\SEM
Experience implementing systems and processes, preferably in a restaurant or retail environment
Experience with Vendor Management and Release Management
Excellent Customer Service Skills and attention to detail
Excellent Time Management Skills
Practical experience in building business and technical requirements
Excellent interpersonal skills with the ability to meet common objectives through teamwork
Excellent verbal, written communications and presentation skills with an emphasis on being able to present technical topics in an easy to understand way for non-technical customers.
Strong partnering skills and a service leadership mindset are required.
Extremely well organized (including good project management skills) and high attention to detail More...
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