Sales Support - Walkersville Maryland

Company: Rang Technologies Inc.
Location: Walkersville, Maryland
Posted On: 05/03/2024

*Job Details:**Title: Sales Support Specialist I**Location: 8830 Biggs Ford Road Walkersville MD 21793**Type: Contract 12+ months**Description:**Sales Support Specialists are responsible for providing support to the Sales Team and customers during the sales process, generally in real-time. They give all customers a positive Lonza brand experience. Maintaining customer satisfaction is their primary goal.**Remote position but will be required to work in the office 2 times per month, candidates must be local to Walkersville**Requirements:* SAP knowledge/experience MS Suite - IntermediateExcel - Extract data, Formatting spreadsheets, V-Lookup, Pivot TablesPower Point Create and design presentationsOutlook Navigation, Manage contacts and tasks, Calendar invites Customer Focused Accountability / Stand Alone Critical Thinking / Problem Solving Drive for Results / Action Oriented Strong Interpersonal and Communication Skills Collaborative / Team-Player Business Acumen Set / Manage Priorities Professional Manage all Pre-Sale Inbound administrative tasks for Transactional accounts within specified timeline, by directing the customer to the website for self-support; including but not limited to: order status, pricing, availability and price quotes. Triage, communicate and close requests for all Technical and Product related inquiries. Respond to the customer for reserves and sample requests as well as additional requirements that are outside the scope of self-support. Including, but not limited to: creation and modification of Opportunities and Sales Agreements for Transactional customers. Research and interpret customer requests including but not limited to; order status, pricing, invoice copies, product availability, donor details, tracking information, and other inquiries related to the order. Set-up, edit, authorize, and manage reserve inventory requests in the pre and post-sale set-up; including on-hold, delivered & not transferred, standing, and back-order, per standard procedures. Interpret availability data for material using Power BI Dashboard. Assist Customer with Credit Application Request/Form Instructions as needed. Work directly with customers, sales, and internal stakeholders to meet customer expectations. Provide website registration support to new and existing users while proactively pushing customers to digital platform. Engage internal stakeholders and external customers in a positive professional, friendly and helpful working relationship. Communicate with customers and internal stakeholders in the most positive and professional manner and determine appropriate follow-up.i.e., extended backorders, customer notifications, complaints, etc. Ensure all vendor or customer information is current, i.e., vendor forms, supplier questionnaires, bank letters and W-9 requests. Route all relevant vendor or customer requests to appropriate departments. Verify and ensure necessary quote details are accurate before final release of sales agreements to customer. Complete Cornerstone and iComply assignments within the designated time period. Conduct Account Maintenance tasks; Master Data requests, Account Segmentation and MSDS requests as required. Implementation and maintenance of standard price lists in SAP/ERP/SFDC systems. Ensure proper pricing and cost information is reflected on orders and sales agreements administered by Sales and Sales Support. Assist in discrepancies brought to attention, applying or directing corrective action into the appropriate system of record. Perform other duties as assigned.*We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.*Job Type: ContractWork Location: In personby Jobble More...

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