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General Manager of Sales and Stores - Laurel Maryland
Company: Genuine Parts Company Location: Laurel, Maryland
Posted On: 04/26/2024
Position Mission:The primary objective of this position is to grow total market share in each market of responsibility. - This includes ensuring all growth projects are profitable for the enterprise. - Additionally, the General Manager (GM) role should create a positive relationship with clients and stakeholders; create a culture of accountability which supports the organizational values. - This role is accountable for achieving market penetration goals with each NAPA Store. - General Managers will be responsible for driving store initiatives with both company owned stores and independent stores with a focus on store readiness, market pricing, retail and commercial initiatives, customer service and customer experience, NAPA Store digital execution, and more. - This individual will teach and model the Company values, develop a strong team with an emphasis on building company bench strength, and protect company assets. - This individual will also need to think broadly, manage horizontally, and execute from the top-down. The ideal candidate will possess a bias for action and will be able to balance broad integration of program workstreams and low-enough level of details to proactively identify risks.Position Performance Measures: - - Sales & Profits Quotas
- Company Store Inventory Turnover Quota
- New Distribution Growth
- Reduce the number of Category 3 and 4 Stores
- Employee Engagement
- Talent Development
- Improve Store Readiness and ExecutionResponsibilities: - The following section contains the primary responsibilities for this position. - Job holder is responsible for performing any other duties as assigned by management. -
- Responsible for leading and motivating the sales and district stores teams to deliver volume, share, profit, and productivity targets within the automotive aftermarket parts channel
- Develops and executes strategic plans to achieve company sales and profit targets
- Develops and maintains a personal relationship with top Major Accounts in territory to provide influence, direction and gather customer data
- Develops strategic level partnership with Major Accounts, AutoCare Centers, Independent Owners, and IBS customers that will enhance long-term growth of business
- Must be able to collaborate with DC management team to correct Independent Owners' concerns on all things service related
- Facilitates feedback to different areas of USAG's business regarding customer needs, operational needs, business opportunities and marketing/sales programs
- Enables stores and installers to grow their business (sales, financial, people, facilities) by gaining a stronger understanding of their individual needs, facilitating solutions, and assisting them to develop growth strategies and business plans
- Evaluates results of each territory, each district store/IBS location to ensure business objectives are met
- Monitors financial and inventory reports/status of store and IBS locations to identify potential issues or opportunities and takes action
- Maintains budget targets and holds team accountable to follow a labor budget specific to each location based on established labor model, sales history, and current trends
- Class Management - Provides DC Operations team a quarterly class budget and manages class credits to target
- Creates and maintains strong supplier relationships, including problem resolution
- Partners with Operations leadership to evaluates the status of past due accounts (Jobber and store collections), and ensures appropriate action is taken to bring accounts current - GM is responsible for resolving any and all past due balances.
- Leads expansion and business growth strategies to ensure healthy growth of new and existing customers
- Oversees the IBS contracts procurement process - preparation of RFPs/RFQs/RFIs, ensures appropriate contact staffing and budget levels, understands the business case, and has an appreciation of financial/analytical issues and profit and loss implications, participates in the negotiation strategy and complex negotiations process
- Leads all aspects of market assessment in support of M&A transactions including understanding of market dynamics, industry-specific trends, and landscapes to bring new insights and solutions to grow sustainable business results
- Leads a team of leaders: -Develop high performing, results driven teams through coaching, providing transparent insight and feedback, and meaningful developmental opportunities.
- Total development of human capital, through proper selection and education of employees and customers.
- Consistent communication of company priorities to sales and store management teams
- Outstanding collaboration, partnership, presentation, and influencing skills. This includes achieving "success through others" and running executive level communication.
- Partners with Operations leadership to plan and implement policies, objectives, and activities of Store Processes to ensure continuing operations, maximize returns on investments, and increase productivity
- Ensures management team maintains a safe and healthy environment for customers and employees. - Complies with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, labor and employment
- Initiates regular communication with the DVP on business issues, plans, and results
- Demonstrates a high level of ethical behavior in exercising judgement and discretion in matters of significance -
- Capable of driving change transformation and strategy execution to achieve specific business resultsExperience, Education, and Abilities: -
- Bachelor's degree and 10+ years of management experience in a large service-oriented operation
- Successful experience in sales, leadership, and service delivery
- Demonstrated track record of achievement managing a P&L, meeting budgets, and overseeing sales and store operations for assigned market
- Excellent results-oriented management skills, multi-tasking and time management capabilities, exceptional team leadership abilities, and a strong work ethic
- Entrepreneurially minded to drive sales and profitability within a corporate construct
- Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, the ability to apply good judgment in ambiguous situations, and demonstrated flexibility/adaptability
- Demonstrates adaptability by adjusting to changing business priorities
- Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for our senior executives
- Self-motivated, deliverable-focused, strong work ethic, able to prioritize and resolve an array of issues simultaneously
- Collaborative mindset and ability to navigate and build trust in a complex organization
- Ability to inspire a shared vision, empower, and motivate a team and as needed, do this from afarPhysical Demands and Work Environment:
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