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ServiceNow Developer - Laurel Maryland
Company: The Johns Hopkins University Applied Physics Labor Location: Laurel, Maryland
Posted On: 04/25/2024
Description Are you a motivated, enthusiastic developer interested in operational and project support? Do you have the skills to design, develop, test, and support ServiceNow applications?If so, we're looking for someone like you to join our team at APL!We are seeking a ServiceNow Developer to join our hardworking team, in an inclusive environment, where we value innovation, creativity, life-long learning, and professional growth. We always strive to nurture an environment of collaboration and teamwork as we work hand-in-hand with our customers.In this role you will ... - Configure, customize and use scripting to build and improve ServiceNow applications including, but not limited to creation of forms, workflows, service requests, ACLs, and email notifications.
- Help plan and implement projects using technical insight and knowledge.
- Perform root cause analysis and identify resolution of issues.
- Collaborate with customers to understand, document and translate requirements.
- Maintain and refine processes supporting efficient operations.
- Research and deploy new releases and patches.
- Construct reports, views and dashboards in ServiceNow and in the consumption of ServiceNow data by other tools and/or processes.
- Train users and promote awareness of ServiceNow functionality across the Lab.
Qualifications You meet our minimum qualifications for the job if you... - Hold a Bachelor of Science degree in Computer Science, Information Technology, another related field or have equivalent years of related work experience.
- Have demonstrable understanding of the ServiceNow platform and ITIL processes.
- Have 1+ year experience across three or more of the following areas in ServiceNow: Incident Management, Change/Release Management, Knowledge Management, Service Portal, Asset Management, Reports/Dashboards, Configuration Management.
- Have 1+ year experience with JavaScript, HTML, and CSS.
- Are familiar with various system development life cycle models and hands-on experience with requirements collection and analysis.
- Are an effective communicator with the ability to communicate technical details to a diverse audience, and independently resolve sophisticated problems using current job knowledge, research data, and external resources.You'll go above and beyond our minimum requirements if you...
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