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CX Digital Success Manager - Baton Rouge Louisiana
Company: EDB Location: Baton Rouge, Louisiana
Posted On: 04/25/2024
A Little About Us Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world's fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security. We're #1 in Postgres. We aspire to become #1 in Postgres AI. We've been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There's plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure. EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us! CX Digital Success Manager Job Summary: Enterprise DB is seeking a highly motivated and experienced CX Digitial Success Manager to join our team. The CX Digital Success Manager will be responsible for customer success data strategy and integrity, reporting and monitoring business performance and optimizing operations and processes within the Customer Success team to drive efficiency and effectiveness. Key Responsibilities: -
Develop a comprehensive digital customer success strategy tailored to the needs of smaller customers, focusing on scalable solutions to drive product adoption, value realization, and customer loyalty. -
Produce high-quality, engaging digital content tailored to different stages of the customer journey, including educational materials, product guides, tutorials, FAQs, and success stories, ensuring relevance and accessibility to the target customer segment. -
Leverage the latest in digital technologies, including customer success platforms, CRM tools, content management systems, and analytics tools, to automate and optimize the delivery of digital customer success initiatives. -
Regularly analyze campaign and content performance and customer engagement metrics to assess the effectiveness of digital customer success efforts, making data-driven decisions to optimize strategies and tactics and to continuously improve content, campaigns, and overall digital customer success initiatives. -
Work closely with cross-functional stakeholders to ensure alignment on customer success goals and processes, sharing insights and feedback to enhance the overall customer experience. Requirements: |
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