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Patient Navigator - Kenner Louisiana
Company: Ochsner Clinic Foundation Location: Kenner, Louisiana
Posted On: 04/15/2024
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job answers incoming calls and makes outgoing calls to schedule patients in technology systems, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences system-wide. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Answers general inquiries or provider questions and directs non-scheduling calls to the appropriate department. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High school diploma or equivalent Preferred - Associate degree in related field Work Experience Required - One year of experience in healthcare, customer service, or related field Preferred - Experience in EPIC or other electronic medical record Knowledge Skills and Abilities (KSAs) - Effective verbal and written communication skills and the ability to present information clearly and professionally to diverse range of people using appropriate tone and inflection.
- Must be proficient with advanced Windows-style applications, various software packages specific to role and keyboard.
- Interpersonal skills to establish and maintain friendly and cooperative work relationships.
- Ability to adapt to regional or system changes.
- Ability to prioritize, organize, and coordinate multiple work assignments in a fast-paced environment.
- Excellent customer relation skills and ability to maintain a professional demeanor.
- Ability to utilize multi-functional systems.
- Demonstrate proficiency in Epic during introductory period.
- Ability to work collaboratively with other departments and functional areas.
- Able to multi-task.
- Able to demonstrate critical thinking skills.
- Must have transportation to travel to designated organizational facility, as needed.
- Knowledge of medical terminology. Job Duties
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