Account Manager for Provider Groups - Remote from So. Missouri - Overland Park Kansas

Company: UnitedHealth Group
Location: Overland Park, Kansas
Posted On: 05/17/2024

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The Network Performance Manager has geographic responsibility for the quality and economic performance of the physician practice with the goal of developing a high performing provider network within the State of Kansas and Missouri. This includes analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. The Network Performance Manager will develop and sustain a strong day-to-day relationship with stakeholders, the physician and office staff to effectively implement the business solutions developed by the Client Services leadership team. The Network Performance Manager is accountable for overall performance and profitability for their assigned groups as well as ownership and oversight to provide redirection as appropriate and approved. The responsibilities of this position include capabilities in the following areas: strategic planning and analysis; understanding of HEDIS, Star ratings, accurate documentation and coding; highly developed communication skills; and the ability to develop clear action plans and drive process.

Essential Job Functions:

Educate providers to ensure they have the tools needed to meet quality, coding and documentation, and total medical cost goals per business development plans

Develops strategies and create action plans that align provider pools and groups with company initiatives, goals, quality outcomes, program incentives, and patient care best practices

Drive processes and improvement initiatives that directly impact revenue, HEDIS/STAR measures and quality metrics, coding and documentation process and educational improvements

Conduct new provider orientations and ongoing education to provider and their staff on healthcare delivery products, health plan partnerships, processes, and tools

Use and analyze data to identify trends, patterns and opportunities for the business and clients, and collaborating and/or participating in discussions with colleagues and business partners to identify potential root cause of issues

Conduct provider meetings to share and discuss reporting data and analysis, issue resolution needs, implement escalation processes for discrepancies, and handles or ensures appropriate scheduling, agenda, and materials

Collaborates with internal clinical services teams, alongside operational leaders leaders, to monitor utilization trends to assist with developing strategic plans to improve performance

Assists provider groups with investigating standard and non-standard requests and problems, to include claims and member support services

Maintains effective support services by working effectively with the medical director, operations, and cross functional teams, and other departments

Demonstrate understanding of providers' business goals and strategies in order to facilitate the analysis and resolution of their issues

Performs all other related duties as assigned

If you are located in Central/Southern Missouri, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

Solid analytical skills required to support, compile and report key information

Drive processes that directly impact Revenue, HEDIS/STAR measures and Quality Metrics, and total cost of care, as appropriate

Use data to identify trends, patterns and opportunities for the business and clients. Develop business strategies in line with company strategic initiatives

Engage provider staff and providers in analysis and evaluation of functional models and process improvements; identify dependencies and priorities

Evaluate and drive processes, provider relationships and implementation plans

Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the performance of related metrics and goals

Collaborate with internal leaders to foster teamwork and build consistency throughout the market

Serves as a liaison to the health plan and all customers

Requires strong presentation skills, problem solving and ability to manage conflict and identify resolutions quickly.

Have the ability to communicate well with physicians, staff and internal departments

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications:

4+ years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree

3+ years of experience in a related medical field or health plan setting (network management, contracting and/or recruitment, or provider relations)

Solid working knowledge of Medicare health care operations including HEDIS, CMS reimbursement models, and Medicare Advantage

Understanding of IPAs, Clinically Integrated Networks, Medicare Shared Savings Programs, capitation/value-based contracting, and narrow networks

Proficiency in Microsoft Word, Excel and PowerPoint

Knowledge of state and federal laws relating to Medicare

Demonstrated ability to develop long-term positive working relationships

Demonstrated ability to communicate and facilitate strategic meetings with groups of all sizes

Demonstrated ability to work independently, use good judgment and decision-making process

Demonstrated ability to conduct performance evaluation to identify performance measures or indicators and the actions needed to improve or correct performance, relative to the goals

Demonstrated ability to resolve complete problems and evaluate options to implement solutions

Proven solid business acumen, analytical, critical thinking and persuasion skills

Demonstrated ability to adopt quickly to change in an ever-changing environment

Proven solid verbal and written communication skills

Demonstrated ability and willingness to travel, both locally and non-locally, as determined by business need

Ability to travel 25% of the time

Preferred Qualifications:

5+ years of in a healthcare related field

Demonstrated ability to act as a mentor to others

Physical & Mental Requirements:

Ability to push or pull heavy objects using up to 25pounds of force

Ability to stand for extended periods of time

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. More...

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