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Case Manager I - Supportive Services for Veteran Families (SSVF) - Leavenworth Kansas
Company: The Salvation Army USA Central Territory Location: Leavenworth, Kansas
Posted On: 04/25/2024
Job Objective: Provide strengths-based case management and supportive services to Veterans households for the SSVF Program, including delivery of Rapid Resolution, Rapid Rehousing and Homeless Prevention to eligible Veterans throughout the Kansas and Western Missouri Division. Essential Functions: Outreach and Engagement - Engage with and build rapport with Veteran households
- Provide information and referrals to callers, referral sources, and potential participants
- Identify locations frequented by homeless Veterans and conduct homeless Veteran outreach as assigned; time conducting outreach will increase when goals are not met or case load size is low
- Conduct landlord outreach to identify new safe and affordable rental properties
- Research and secure community-based meeting spaces for Veteran appointments when needed
- Participate in the annual outreach events (CHALENG survey, Stand Down, Point-in-Time count, Vet2Vet, Project Homeless Connect)
Screening Potential Applicants - Screen Veteran households per eligibility requirements within 24-48 hours of request
- Submit screening for approval and prioritization or denial
- Provide and document appropriate referrals for those screened but not eligible
Intake & Assessment - Conduct intake/assessment and required enrollment documentation: Veteran status, household income, referral needs, housing barriers, health/mental health needs, and safety concerns
- Provide participant orientation on program requirements and participant rights
Strengths-Based & Housing First Case Management - Conduct Case Management: Conduct office and in-home visits with Veterans per the housing stability plan
- Document progress, linkages and referrals to permanent housing, mainstream, Veteran-serving, and community-based resources, including income supports
Housing Stability Case Planning - In collaboration with Veteran household, develop housing stability plan addressing crisis needs, housing barriers, obtaining and maintaining permanent housing, participation goals, action steps, case manager interventions, and referrals
- Update progress, goals, actions, and interventions as needed
Housing Counseling - Assist Veteran to create a budget and to identity safe and affordable housing taking into account Veteran preferences and income
- Assist Veterans in identifying housing options
Advocacy & Mediation - Provide advocacy for court appointments, landlord-tenant negotiation, conflict resolution, payment of rent or utility arrears, and in obtaining needed resources
Service Coordination - Coordinate case management with VA, CoC, mainstream, community-based, legal resources, SSVF Veteran Navigator, and other entities to meet the household's needs
Discharge Planning - Collaborate with Veterans on self-sufficiency discharge planning to maintain permanent housing, economic stability, emotional stability and self- determination
Provision of Temporary Financial Assistance - Assess need for financial assistance in accordance with the SSVF Program Guide, in order to obtain/maintain permanent housing per the housing stability plan
Documentation - Case Files: Maintain real time, accurate, and comprehensive case file documentation and in an inspection ready condition at all times; documentation includes prioritization list management and updates both internal and external, ongoing assessment, progress, accomplishments, challenges, barriers, housing stability, eligibility recertification, discharge planning, and follow up
- Submit case records for supervisory review and close out within 2 business days of exit
- Submit over exited records to the administrative office within 15 days of exit
Recertification - Submit for supervisory approval all recertification requests at least three days prior to recertification due dates
Confidentiality - Ensure client confidentiality is maintained in accordance with established procedures and regulations
Community Networking - Attend designated community meetings under direct supervision
- Develop and maintain collaborative working relationships with community agencies, Veteran serving organizations, homeless providers, and Salvation Army units
- Provide program information to community resources
- Follow procedures for CoC community plans and coordinated entry systems (CES), prioritization, master list, and diversion processes
- Represent the agency mission and SSVF's program purpose, philosophy, and caring principles
Homeless Management Information System (HMIS) Data Collection - Attend and participate in HMIS training and comply with HMIS user agreements
- Obtain releases of information from Veterans to enter data into HMIS
- Ensure timely and accurate HMIS entry of data and services
Continuous Quality Improvement (CQI) - Participate in case reviews and progress updates in team meetings under direct supervision
- Seek consultation from the Service Coordinator
- Submit monthly caseload summaries to include pending screenings, intakes, exits, and re-certifications for supervisory approval
- Track/report unmet needs of Veterans. Assist Veterans in signing up for on-line satisfaction survey
- Attend in-service and outside trainings as requested.
Key Performance Indicators/Competencies: - Communication: Verbal and written communication is clear and professional and listens effectively to others
- Works Efficiently: Understands and performs job roles, functions, tasks, and responsibilities. Work is focused on program goals and accomplishes assignments
- Service Orientation/Customer Service: Provides appropriate and quality service delivery to program participants
- Teamwork: Builds good working relationships with others and is cooperative and respectful
- Flexibility/Adaptability: Accepts change in a positive manner, effectively adapts to changing needs of program. Adaptable in culturally diverse environments, respects cultural differences, and is comfortable working with "military" and "Veteran" cultures.
- Financial Impact: Values, guards and uses efficiently, the assets, and resources of The Salvation Army
- Initiative: Self-starter and responds appropriately and quickly
- Self-Development: Seeks new opportunities to learn and grow in job duties and is receptive to feedback and continuous quality improvement
- Technology Proficiency/Change: Learns and adapts to new procedures, policies, and technologies
- Innovation/Creativity: Generates ideas and offers solutions
- Attendance/Timeliness: Good attendance, punctuality, prioritizes tasks, and responds promptly
- Case Management Skills: Compliance with ethical and confidentiality standards; demonstrates basic level of case management practice skills and developing rapport with clientele
Minimum Qualifications: Education: BA/BSW required; relevant experience, as determined by The Salvation Army, may be considered in lieu of education. Experience: BA/BSW level: Entry level with preference for at least one-year work or internship experience in case management or similar provision of social services; requires experience using computers and other technologies Certifications/Licenses: None required Skills/Abilities: |
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