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MercyOne Medical Plaza - Valet Site Manager - Des Moines Iowa
Company: Onsight Healthcare
Location: Des Moines, Iowa
Posted On: 05/09/2025
Join Onsight Healthcare's Hospitality And Valet Team As Our Site Manager For MercyOne Hospital in Des Moines Iowa!
Full-time Manager Role w/Benefits - $18.00/hour plus tips! - Monday - Friday - 7:00am - 4:00pm
Are you a people-oriented leader with a passion for providing exceptional managerial and patient services? Onsight Healthcare is seeking an enthusiastic and compassionate Site Manager to join our team. Step into an exciting career where you can make a difference in the lives of patients, visitors, and staff every day.
Why Choose working for Onsight Healthcare?
Meaningful Impact - Be part of a supportive team that brings comfort and world class customer service when most needed.
Professional Growth - Develop valuable managerial skills in a dynamic fast paced healthcare environment.
Positive Work Environment - Join a company that values teamwork, inclusivity, respect, and employee well-being.
Location
- MercyOne Medical Plaza, Des Moines Iowa
Shift Details
- Site Manager will work a minimum of five 8-hour shifts Monday - Friday
- Shifts will might vary based on business needs
Minimum Requirements
- A High School Diploma or equivalent is required
- Eligible to work for any U.S. Employer
- Possess a clean driving record for the past 5 years.
- Possess a valid, in-state, active driver's license (No temp license or permits accepted.)
- At least two years of supervisory or management experience required
- Must be comfortable/have experience with providing valet services and driving a variety of vehicles
Key Responsibilities
- Train, coach and develop the team daily
- Create and manage the schedule of direct reports
- Establish and maintain a friendly working relationship with hospital staff and management
- Assist team with all daily valet services that are required of your team.
- Use weekly customer service metric reporting to deliver a white-glove customer service experience
- Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team
- Report and document incidents, accidents, or claims with the appropriate corporate representative
About You
You are a dedicated and compassionate leader with a genuine passion for helping others. A team player, who leads with empathy and is eager set up your team for success. You show a commitment to continuous learning in healthcare practices, have amazing interpersonal skills, and are an active listener. You know how to de-escalate difficult situations, and how to keep a calm and composed demeanor in stressful situations. Never asking someone else to do something you wouldn't do yourself, you are always ready to "roll up your sleeves" and lead by example to get the job done.
Are you ready to embark on a rewarding career where your dedication and service make a difference? Apply now to lead our team. Let's drive excellence together!
Qualifications
Job Summary and Qualifications
As the Site Manager for our Hospitality and Valet Team, you and your team of direct reports will ensure operational excellence and a superior patient/guest experience within your location: Welcoming patients & guests, parking/retrieving their vehicles, and assisting with loading/unloading of their vehicles, you and your team will be the embodiment of customer service! Being the first and last impression for patients and guests during their hospital visit, your team continuously and consistently elevates the patient experience.
Location
- MercyOne Hospital in Des Moines, IA
Shift Details
Site Manager Shift
- Monday - Friday
- 7:00am - 4:00pm
- Must be able to work outside these times depending on business needs
Job Responsibilities
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties/responsibilities may be assigned, and as an Onsight employee you will be held to the highest professional standards.
- Operate a laptop/tablet daily to manage communication, run reports, complete trainings, and check-in guests vehicles
- Create and manage the schedule of all direct reports
- Train, coach and develop the team daily
- Use weekly customer service metric reporting to deliver a white-glove customer service experience
- Motivate and empower a team to provide world-class hospitality/valet services
- Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team
- Effectively build relationships with patients, guests, and hospital staff!
- Responsible for reporting and documenting incidents, accidents, or claims with the appropriate HR representative
- Always maintain proper staffing levels to ensure superior customer service and operating standards are met through proper scheduling and "in the moment" coaching of your team
- Attract, hire, and retain a diverse team of top talent
Position Requirements
- A High School Diploma or equivalent is required
- Eligible to work for any U.S. Employer
- Possess a clean driving record for the past 5 years.
- Possess a valid, in-state, active driver's license (No temp license or permits accepted.)
- At least two years of supervisory or management experience required
- Must be comfortable/have experience with, providing valet services and driving a variety of vehicles
- Pass all onboarding screening processes
- Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays as needed
- Adequately operate apps/technology on a tablet and learn new software that may have to be applied to the daily tasks for this role
- Move with urgency and speed
- Safely and physically able to lift up to 50 lbs
- Effectively build relationships with hospital staff, patients, guests, and team
- Communicate clearly/effectively and able to motivate/lead a diverse team
- Prioritize multiple tasks in a fast-paced environment
- Work in a standing position for hours at a time in an outdoor environment
- This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements including severe cold weather, rain, sleet, snow, and other inclement weather
- Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient's vehicle, all while delivering outstanding customer service
- Able to speak, read, and write Standard English
- Bi-lingual (not required but a plus!)
- Drive a manual transmission (not required but a plus)
Hospital Requirements
- Additional hospital requirements may apply
Compensation
- $18.00/hour plus tips!
- DailyPay App available (fees may apply)
- Advancement Opportunities
- Annual Merit-Based Pay Raises
Benefits
- Uniforms provided
- Accrued Paid Time Off (PTO)
- Medical, Dental, and Vision Insurance available
- Short and Long-term Disability Insurance available
- Life and Accidental Insurance available
Onsight Healthcare provides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our client's healthcare facility.
Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law
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