Customer Service Representative - Underwood Iowa

Company: Dollar General - Human Resources
Location: Underwood, Iowa
Posted On: 05/04/2025

Customer Service Representative at Dollar General - Human Resources summary: The Customer Service Representative for the Private Fleet is responsible for managing administrative functions such as planning, tracking, and reporting on dedicated loads. This role ensures efficient store deliveries, driver safety compliance, and effective communication with drivers and vendors. Candidates should possess strong organizational skills, knowledge of transportation operations, and experience with dispatch management systems. Department: Private Fleet Reports To: Fleet Manager
General Summary: Customer Service Representative is responsible for the private fleet's administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on-time store deliveries, tractor utilization, inbound reverse logistics on-time pick-up, and driver safety and legal compliance operations.
Duties Responsibilities:

• Plan and assign outbound, vendor backhaul, and OVD loads
• Plan and assign rolltainer sweeps and dunnage consolidations
• Reporting Function:
  • Report on time load pick up
  • Report on time store delivery
  • Report BOL pick-up
  • Report on tractor utilization
  • Report on vendor backhaul pickup and delivery
  • Answer and process driver load messages through satellite communications and plan swaps
  • Resolve load issues involving bustouts, overweights, and/or paperwork issues
  • Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources
    • Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
      Knowledge, Skills and Abilities (KSAs):
      • Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
      • Knowledge of dedicated transportation operations
      • High attention to detail, strong planning, and organization skills
      • Understand driver logs and hours of service
      • Proficient in the sage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
      • Ability to function in a high-stress environment--- Must know MS Office software
        Work Experience /or Education:
        • Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
        • One to two years of customer service experience preferred
        • One to two years of onsite driver dispatch experience preferred
        • One year of Driver Dispatch Management System (satellite dispatch systems) experience (McLeod,TMW, Telogis, Dispatch Tracks, AS400)
          Keywords: customer service, transportation operations, load planning, logistics, driver dispatch, administrative functions, on-time delivery, problem solving, scheduling, communication More...

              

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