Lead Customer Experience Architect - Davenport Iowa

Company: VirtualVocations
Location: Davenport, Iowa
Posted On: 05/03/2025

A company is looking for a Lead Customer Experience Architect, a high-impact role focused on driving strategic customer initiatives.
Key Responsibilities

Lead strategic programs that enhance the customer experience and support scalable growth
Develop and implement a framework for customer journey mapping and success criteria
Establish and manage a Customer Listening Engine to integrate customer feedback into business operations

Required Qualifications

10-15 years of experience in CX Strategy, Customer Programs, or similar roles in a high-growth B2B environment
Proven track record of delivering cross-functional programs that drive customer impact
Highly organized and execution-oriented, comfortable with ambiguity
Deeply customer-centric with a passion for actionable feedback
Experience engaging with senior leadership and acting as a trusted advisor More...

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