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Clinic Services Specialist: Sioux City 100% - Iowa City Iowa
Company: University of Iowa
Location: Iowa City, Iowa
Posted On: 04/14/2024
Position Summary
Within the Sioux City Family Medicine Clinic, provide health related services and/or clinical operational support to assure effective and efficient delivery of health care. Responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by UICOM and Centralized Management of Scheduling Positions. Programs best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.
Position Responsibilities
- Provides frontline clinic operation support, such as the coordination of patient appointment scheduling, the preparation of pre-registration paperwork for patient visits, obtaining and verifying pre-authorizations, and the education of patients regarding billing process and additional financial responsibilities. Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.
- Assists with problem solving of scheduling issues.
- Provides back up for outpatient scheduling departments performing scheduling maintenance functions as deemed necessary and provides scheduling coverage in staff absence.
- Coordinates provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned.
- May supervise the delivery of services such as health information, clinic scheduling and operations, etc. Perform tasks/inspections to meet compliance goals, patient/customer satisfaction expectations.
- May perform other duties as assigned.
- Provides feedback to management on means to achieve goals and resolve service issues.
- Collaborate with peers and co-workers to enhance the delivery of health care. Provide feedback to management on means to achieve goals and resolve service issues.
- Serves as an intermediary between patients, frontline staff and nursing personnel concerning scheduling concerns and medical needs.
- Negotiates schedule changes with providers and communicates changes with staff/supervisors.
- Explains the scheduling policies to other schedulers as needed through written and oral communications.
- Provide high level customer service with internal and external customers, including patients, visitors, physicians and other clinical staff. Ensure patient satisfaction and safety by ensuring calls and inquiries are documented and triaged appropriately. Address concerns of patients, provide service recovery, and escalate issues as needed.
- Recommend processes to enhance patient and customer satisfaction. Review scheduling templates and make recommendations for improvement opportunities related to patient access and clinical operations.
- Provide input/suggestions regarding policies, practices, and programs that improve services.
- Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved.
- May provide training or other aspects of the onboarding process for students and other staff.
- May analyze, monitor, and report financial data, information and reports. May initiate and/or approve routine fiscal transactions. May contribute to budget development.
- Collaborate with others regarding the management of Pre-Access and Financial Counseling.
- Knowledge of the major responsibilities, accountabilities, and overall organization of the customer support function or department; ability to properly support customer inquiries and bring problems to a timely resolution.
- Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
- Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.
University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.
WE CARE Core Values:
- Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
- Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
- Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
- Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
- Respect - We are committed to ensuring that UI Health Care is an inclusive environment where individuals from the full spectrum of diversity - which includes identity, backgrounds, cultures, ability and perspective -feel safe, seen, and valued.
- Equity - We dedicate ourselves to equity and fairness in research, health care, education and health.
Benefits Highlights:
* Regular salaried position located in Sioux City area
The University of Iowa offers a generous benefits package, including double retirement match, paid vacation as well as paid sick leave. Complete information regarding the full benefits package may be viewed at:
Percent of Time: 100% (40 hours per week)
Schedule: Monday - Friday from 7:30 AM - 4:30 PM, no holidays, no weekends, and no on-call time.
Location: Sioux City, IA
Pay Grade: 3A
Salary: $40,527 - $77,558 (based on years of experience).
Education Requirements
* A Bachelor's degree or an equivalent combination of education and experience. In a health-related field such as Health Information Management or experience and in-depth knowledge of health care systems in order to provide services that support care delivery (e.g., patient relations, clinic operations, etc.)
Required Qulifications
- One-year administrative experience.
- Excellent written and verbal communication skills.
- Proficiency in computer spreadsheet and database applications.
Desired Qualifications
- Experience with hospital operations and/or Ambulatory Clinic operations.
- Experience with the Epic system.
- Experience scheduling in an outpatient clinic setting.
- Knowledge of University of Iowa Hospitals and Clinics policies, procedures, and regulations.
Application Process: Please attach a resume (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 14 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Please contact angela-davis@uiowa.edu with any questions.
Additional Information
- Classification Title: Clinic Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
Additional Information
- Classification Title: Clinic Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
Compensation
* Pay Level: 3A
Contact Information
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