Bilingual - Call Center Representative - Customer Service - Columbus Indiana

Location: Columbus, Indiana
Posted On: 06/23/2025

Adecco is assisting a local client in their search to fill Bilingual - Call Center Representative - Customer Service jobs in Columbus, IN. This is a long-term temporary to hire opportunity. As a Customer Service Representative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. If you meet the qualifications listed below please Apply Now!



Responsibilities for this Bilingual - Call Center Representative - Customer Service job include:



- Confer with customers by telephone in Spanish to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

- Check to ensure that appropriate changes were made to resolve customers' problems

- Determine charges for services requested, collect deposits or payments, or arrange for billing

- Refer unresolved customer grievances to designated departments for further investigation

- Review insurance policy terms to determine whether a particular loss is covered by insurance

- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods



Qualifications:



- Bilingual - Ability to speak, read, and write in both English and Spanish

- Associates Degree AND/OR 2 years call center experience preferred

- Strong Customer Service background

- Proficient skills in MS Excel and Word

- Typing score of 40 wpm with accuracy

- We have openings with day shift hours 8 am to 5 pm Monday thru Friday



Pay for this position is $11.00/hr plus overtime as needed. This is a temporary-to-hire opportunity.



Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.



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