Eligibility Assistant - Front Desk - South Bend Indiana

Company: Dfr
Location: South Bend, Indiana
Posted On: 04/28/2024

Overview:THIS POSITION IS LOCATED IN SOUTH BEND, INKnowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or pushing applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.As such, Knowledge Services is committed to providing opportunities for growth in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each persons endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.Responsibilities:Welcome all on-site visitors and determine nature of businessReview client information for accuracyAssist with computer applicationsSchedule client appointmentsScan documents into client case fileMaintain fax machines and copier functionsAnswer and direct incoming callsMaintain daily activity reportsDeliver outstanding customer service to all clientsQualifications:Desire to help othersStrong customer service backgroundAbility to maintain confidentialityHandle conflict in a calm mannerReliable and dependable in the work placeAbility to multi taskProven job stabilityHigh School diploma or equivalentClean criminal backgroundPrevious experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desiredThis is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $15.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.If you are looking for a position that could be the start of your career, apply now for immediate consideration.Physical Requirements:Job frequently requires sitting, handling objects with hands.Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.Vision requirements: Ability to see information in print and/or electronically.Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.INDDFRby Jobble More...

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