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Field Engineering Specialist - Indianapolis / Southern IN - Indianapolis Indiana
Company: Disability Solutions Location: Indianapolis, Indiana
Posted On: 04/21/2024
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionTerritory: This position is part of the Midwest Region. The person selected will provide primary coverage for Indianapolis and Southern IN.Location: This is a remote, field based position. Preference for the person selected to reside in Indianapolis, or within 50 miles of the metro area. Will give consideration to those living in the territory.Travel Requirements: This position has up to 50% travel requirements. In addition, 10-20% overnight travel and may include some weekend, holiday and on-call working hours as required.A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.Your OpportunityThe Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist: - You will travel to customer sites and showcase your expertise in technical repair and installation for Roche assigned product lines.
- You will offer valuable service to laboratory customers in your assigned territory.
- You will provide routine technical support, on-site service, repair, and installation of Roche products.
- You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- You will diagnose and resolve mechanical, hardware, software, and system failures.
- You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.Who You AreRequired Qualifications
- High school diploma and 2 years of technical school or equivalent military training or work experience
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary, OR a Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry, or related field, plus 1-2 years of progressive experience repairing or servicing complex mechanical, or system hardware and software, or networking, or wireless networking.
- Successful completion of training or certification as defined by RD Services Leadership and policy.
- Ability to travel, including overnight travel, is a requirement for this role.Preferred Qualifications
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