Technology Support Engineer - Chicago Illinois

Company: JPMorganChase
Location: Chicago, Illinois
Posted On: 04/02/2026

Description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. We seek a motivated, highly dedicated, and articulate Engineer to safeguard and optimize live production for high‑volume, high‑frequency money movement application suites. You will diagnose and resolve complex issues across multiple interfaces and upstream/downstream checkpoints, ensuring end‑to‑end reliability and client‑visible SLA adherence. The role demands clear communication under pressure, rigorous situational analysis, and disciplined execution that protects operational outcomes and reputational risk. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Work collaboratively in teams and develop meaningful relationships to achieve common goals Monitor using tools such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must Provide production support in high‑volume, high‑frequency payments environments Manage incident Management, command, situational analysis, escalation, and rapid mitigation Communicate clearly and concisely with stakeholders and senior management Plan ownership, retrospectives, and problem‑management cadences Working in shift environment of any 8‑hour period within a 24/5 (08:00–17:00, 15:00–00:00, 23:00–08:00). Participate in weekend rotation on-call as required Participate in planned events, retrospectives, and problem‑management sessions is expected. Required qualifications, capabilities, and skills 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software Kubernetes, Kafka, Linux, and Wintel deployment and operational skills Continuous improvement mindset: automation, documentation, and SLA discipline End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace). Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA). Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud More...

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