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Restaurant Manager, Toro - Chicago Illinois
Company: The Fairmont Hotel
Location: Chicago, Illinois
Posted On: 05/04/2025
Company DescriptionJoin Our Culinary Excellence Team: Restaurant ManagerAcross Latin America, food is more than a meal. It's an event. It's a celebration that's shared, savored, and enjoyed with the finest spirits. Join us in this ritual. We welcome you to Toro, Richard Sandoval's Restaurant and Tequila Bar, which features a casually unique upbeat dining experience. Toro will have a small plate menu along with a Suviche (Sushi & Ceviche combination) bar food offering at the restaurant's lively and energetic bar setting. The beverage experience will include a variety of hand-muddled cocktails, a collection of Latin wines, and a variety of tequila and agave spirits.
Job DescriptionWhat Awaits You: - Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide-for you and your family.
- Complimentary meals at our on-site employee cafeteria.
- Impactful Work: Contribute to our Corporate Social Responsibility initiatives.
- Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.
- Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!Your Role: Elevating Culinary ExcellenceAs theRestaurant Manager, you'll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here's what you'll be doing:Your Responsibilities:Guest-Centric Service:
- Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.
- Warm Reservations: Engage with guests in a professional manner to arrange reservations, making them feel welcome and valued.
- Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.
- Guest recognition: Manage and build a database of special requests and guests' profiles on Open Table or Host software..
- Operational Balance: Juggle operational, administrative, and colleague needs adeptly.
- Guest feedback: Manage and address proper customer complaints and special requests promptly and professionally.System Management:
- Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures.
- Reservation System: Manage the "Open Table" online reservation system efficiently. And be consistent with updating database and reservations.
- Menu Engineering: Communicate with management feedback from guests for the menu items and experience.Collaboration and Leadership:
- Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.
- Forecasting and Scheduling: Skillfully manage labor resources oriented towards service standards.
- Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision and along with culinary flow.
- Event and reservations: Manage waitlists and special events and seating arrangements to maximize efficiency.Team Engagement and Development:
- Meetings and Reporting: Attend designated meetings and contribute insights.
- Champion Initiatives: Assist with Silverware programming and obtain designated Avero reports.
- Guest Feedback: Assist with Scores and Trust You responses.
- Continuous Learning: Participate in ongoing training activities.
- Manuals and standards: Develop trainings oriented towards manuals and high standard service sequence.
- Team Management: Continuously engage team members and correct, coach, and counsel where necessaryCorporate Compliance and Accuracy:
- Menu and Practices: Ensure compliance with corporate standards in menus and operational practices.
QualificationsQualifications and Skills: - Experience: Previous Food & Beverage experience in a leadership role is essential.
- Experience working with LQA or similar quality standards is essential.
- Tech-savvy: Proficient in Microsoft Windows applications.
- Education: University/College degree in a related discipline is preferred.
- Interpersonal Skills: Strong problem-solving abilities and excellent communication.
- Reliability: Highly responsible and reliable.
- Pressure Handling: Ability to work well under pressure in a fast-paced environment.
- Team Player: Collaborate cohesively as part of a team.
- Guest Focus: Remain calm, courteous, and attentive to guest needs at all times.
- Knowledge of restaurant management softwares and POS.
- Flexibility:Ability to work a exible schedule including weekdays, weekends, holiday and nights.Physical Aspects of Position (include but are not limited to):
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