Customer Service Associate - Bartonville Illinois

Company: Clae Goldman Team
Location: Bartonville, Illinois
Posted On: 05/16/2024

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, and a positive work environment, and can't wait to get started!

Responsibilities:

--- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
--- Ensure customer account information is up-to-date
--- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
--- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
--- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
--- Engage with homeowners, businesses, and community groups to educate them on the benefits of joining a community solar project
--- Generate new business opportunities through various channels, such as direct outreach, networking events, and referral programs
--- Develop and maintain strong relationships with clients and community stakeholders
--- Meet and exceed weekly and monthly sales targets

Qualifications:

--- High school graduate, G.E.D. recipient, or equivalent
--- Display strong communication skills, active listening skills, and personal skills
--- Experience working in a customer-oriented atmosphere


About Company:
Our dedicated team strives every day to provide our clients with the best services. Here at Clae Solutions, we take our job seriously and tailor our clients' policies to fit their needs.



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