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Process Documentation and Support Specialist - Lisle Illinois
Company: Carrier
Location: Lisle, Illinois
Posted On: 05/03/2024
Country:
United States of America
Location:
CAI26: ALC - Chicago 2400 Ogden Avenue, Lisle, IL, 60532 USA
About Carrier
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About Automated Logic
Automated Logic is a world leader in building automation and related energy solutions. For more than 40 years, we have been dedicated to designing easy-to-use building automation systems that provide the highest possible energy efficiency, while ensuring occupant comfort. Automated Logic products can be found in highly advanced green building solutions across countless industries and in all corners of the globe. Our building automation systems are an integral component in LEED certified buildings. Automated Logic is a part of Carrier, a leading provider in building systems industries worldwide.
About the position
We are actively seeking a Process Documentation and Support Specialist who will play a dual role in our organization, combining expert technical writing with proactive process support. This unique position is not just about creating and maintaining documentation; it's about being the backbone of our operational efficiency. You will be the go-to expert for understanding and articulating our business processes, and equally importantly, you will be pivotal in supporting and troubleshooting process-related challenges within the organization. Your role will be critical in ensuring that our teams are not only well-informed through your clear and precise documentation but also well-supported when process issues arise. By understanding the intricacies of our processes, you will help maintain operational continuity, identify areas for improvement, and assist in resolving issues swiftly and effectively. Your insights and support will be key in driving our continuous improvement culture, making this role essential to the smooth running and advancement of our business operations.
Key Responsibilities:
Documentation and Workflow Design:
- Enhance and expand upon current business process documentation, ensuring comprehensive coverage of all operational areas.
- Define and maintain a standard structure and format for standard work instructions, ensuring consistency and clarity across all processes.
- Write detailed documentation in a corporate voice, clearly communicating process steps and guidelines.
- Create professional process workflows, visually mapping out procedures to enhance understanding and compliance.
- Develop video walkthroughs of system process steps, integrating these into the documentation for a multi-faceted learning approach.
Collaboration and Integration:
- Work closely with the Internal Projects Analyst to incorporate new business processes and standards into our documentation framework.
- Ensure that all documentation is up-to-date with the latest process changes and improvements.
Process Support and Triage:
- Serve as the primary support for internal process issues, leveraging your deep knowledge of the documented procedures to offer immediate assistance and resolution.
- Conduct triage on process-related issues, determining whether they stem from non-compliance with processes or from inherent flaws within the process/system.
- Provide guidance and support to employees to ensure adherence to established processes and procedures.
- Collaborate with the Internal Projects Analyst for comprehensive issue resolution when deeper process or system changes are required.
- Facilitate ongoing onboarding and training workshops on key business processes for new employees in the organization.
Basic Qualifications:
- Bachelor's Degree.
- 4+ years experience in the commercial HVAC / Building Automation industry.
Preferred Qualifications:
- Experience developing training documentation or curriculum.
- Practical to substantial knowledge of Carrie organization, programs or systems with the ability to make enhancements and leverage in daily work.
- Ability to collaborate with cross-functional teams to gather insights and understanding of existing processes.
Additional information:
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