Manager, Learning and Development, Doctor Development - Chicago Illinois

Company: Aspen Dental
Location: Chicago, Illinois
Posted On: 05/03/2024

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our L&D team as a Manager, Learning and Development, Doctor Development.

The Manager is an important part of the Learning and Development team and has accountability for execution of development strategies and programs for doctors new to Aspen Dental. This role will partner closely with the Director, Doctor Development and key business partners to create and implement learning solutions and programs that support the successful onboarding and continued growth of doctors. The Manager, Doctor Development is an individual who can effectively collaborate with leaders, the Clinical Support team, owners and the broader L&D, Talent Management and HR teams. This individual contributor is a performance consultant who can develop and execute learning solutions to build foundational through advanced capabilities and confidence. The Manager, Doctor Development, will possess excellent cross-functional collaboration and communication skills and must have the ability to work effectively within all levels of the organization.

Essential Responsibilities:

Partner with leaders, the Clinical Support team, owners and the broader L&D, Talent Management and HR teams to understand specific developments needs for new doctors
Manage end-to-end analysis, design, development, implementation, and evaluation of doctor programs
Design and deliver a suite of effective learning solutions, programs, tools and resources. Solutions may include formal learning programs, experiential learning assignments, coaching, etc.
Identify innovative and cost-effective solutions for doctor development
Manage appropriate external vendors
Understand the specific needs of doctors as learners so you can advocate and adapt for their specific needs and preferences
Evaluate existing programs/content for impact and alignment with organizational needs
Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to continuously improve learning experiences
Facilitate learning sessions and serve as a coach to other facilitators in programs for the purpose of elevating the learner performance, inclusive of conducting Train the Trainers
Continuously research and stay abreast of industry trends to integrate innovative methodologies and best practices
Demonstrate a commitment to professional and personal growth by initiating dialogue with team members, attending learning events, engaging in self-directed learning and focusing on professional development goals
Plan, organize and execute tasks and activities with urgency
Other duties as assigned

Requirements/Qualifications:

Education level: Bachelor's degree or equivalent work experience
3-5 years of relevant learning and development experience, ideally in a fast-paced organization with a distributed workforce
Understanding of adult learning theory and principles
Well versed in digital learning, just-in-time, and blended learning strategies
Demonstrated skill in instructional design and implementing development programs for all audiences
Excellent communication and influencing skills at all levels in the organization
Flexibility and agility to be proactive in a fast paced, ever-changing environment
Excellent facilitation skills. Experience in small and large group facilitation in multiple modalities
Experience in developing, implementing, and monitoring programs/processes
Very detail-oriented & organized
Highly proficient in Microsoft Office Suite (i.e., multiple Outlook accounts, Word, Excel, PowerPoint, SharePoint, etc.) and Zoom
Ability to travel as needed
Hybrid role (some onsite presence weekly required)

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