Mobile Crisis Response Manager - Chicago Illinois

Company: Ada S. McKinley Community Services, Inc.
Location: Chicago, Illinois
Posted On: 05/03/2024

Job Description
$3,000 Sign-on Bonus
Job Type: Full-time
Salary: $65,000.00 - $70,000.00 per year
Company Description The mission of Ada S. McKinley Community Services, Inc. is to empower, educate, and employ people to change lives and strengthen communities. Ada S. McKinley's founder and namesake was a schoolteacher and social reformer who started the agency in 1919 amid the Flu pandemic and Chicago Race Riot. The agency was founded as a settlement house to assist Black World War I veterans and their families migrating from the South. Today, as we faced similar circumstances with the COVID-19 pandemic along with civil unrest and protests to end systemic racism, Ada S. McKinley continued its consistency in protecting the well-being of the people it serves.
The agency has reached the 100-year milestone, and currently serves more than 7,000 people annually at over 70 program sites throughout the Chicago metropolitan area, Wisconsin and Indiana. Its wide range of services include Child Development & Youth; Employment & Community Support; and Behavioral Health & Clinical. Services rendered daily include tutoring, mentoring and college placement, foster care, housing opportunities, mental health, youth and family counseling, employment training and placement, and head start programs.
The vision of Ada S. McKinley Community Services, Inc. is for all people to have the opportunity for education and employment.
Program and Roles Summary: Under the direct supervision of the BHCS Director of Operations. Provides program management and supervision to staff providing Mobile Crisis Response services. All services are provided in compliance with agency productivity standards.
Reporting Relationship:
Reports to: Director of BHCS Operations
Principal Duties/Responsibilities:
Supervise Mobile Crisis Response FT and PT Crisis Workers; MCR Team Leads
Provide and document supervision in accordance with agency performance standards.
Ensure that all services are provided in accordance with standards of informed consent, maintenance of client rights, standards of confidentiality and are consistent with Agency procedures, licensing standards, standards of professional practice and funder requirements and other applicable regulations.
Maintain updated crisis worker expectations and enforce responsibilities of crisis workers.
Ensure there is an IM-CAT for every call in the State CRS system.
Ensure crisis worker notes are completed within program requirements.
Review crisis worker timesheets and as well as all required documents for each call logged. Forward timesheets to designated staff member for payroll completion.
Ensure all required notes are entered into Evolv.
Function as backup if needed during daytime regular business hours.
Act as 1st response to DCFS SASS, CARES, and hospital concerns.
Coordinate monthly hospital meetings with crisis staff.
Provide crisis and assessment completion training for new staff.
Answer Agency cell after hours (Flexible to be coordinated with Director/ 1 weekend a month proposed no calls).
Provide onsite backup to Intake Supervisor/Clinical Team lead during absences and coordinated time off.
Attend required State MCR meetings and participate in scheduled conference calls. More...

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