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Field Service Engineer-DC Area - Chicago Illinois
Company: Michael Page Location: Chicago, Illinois
Posted On: 05/02/2024
My client is seeking a highly skilled and motivated Field Service Engineer to provide technical support, installation, repair and maintenance of our analytical instruments at customer sites. The Field Service Engineer will be responsible for ensuring that our customers receive exceptional service and support, in order to maximize their satisfaction and the performance of our products.Client DetailsOur client is the world's largest manufacturer of freezing-point osmometers used in clinical, pharmaceutical, and biotechnology laboratories. Our client is also a leading supplier of analytical instruments and test kits for the food, dairy, and industrial microbiological markets and has technical expertise in cytology, image analysis, and infrared spectroscopy. Their products are supported by a worldwide network of direct sales people and distributors, and 24/7 technical support.DescriptionThe Field Service Engineer will be responsible for: - Install, commission, and maintain analytical instruments on customer sites in accordance with company procedures and customer requirements.
- Provide technical support to customers, either by phone, email, or on-site visits, to troubleshoot and resolve issues with our products.
- Maintain accurate and up-to-date records of all service activities, including service reports, customer feedback, and spare parts inventory.
- Collaborate with cross-functional teams including sales, marketing, and product development to ensure customer needs are met and new product features are properly communicated.
- Develop and maintain a thorough understanding of our products and their applications, as well as keep up-to-date with the latest technological advances in the industry.
- Participate in training sessions and seminars to maintain and expand your technical knowledge and skills.
- Adhere to company safety policies and procedures and promote a safe work environment.A much more in depth job description will be provided upon application and consideration. Please submit your resume for consideration within 48 hours. Relevant candidates can expect to hear back within 48 hours of submissionProfileThe successful Field Service Engineer will have:
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