Customer Service Advisor - Pekin Illinois

Company: Clae Goldman Team
Location: Pekin, Illinois
Posted On: 04/15/2024

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities:

--- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
--- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
--- Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
--- Regularly meet with sales lead to receive the newest service and product knowledge
--- Maintain customer accounts and update with new account information as needed
--- Engage with homeowners, businesses, and community groups to educate them on the benefits of joining a community solar project
--- Generate new business opportunities through various channels, such as direct outreach, networking events, and referral programs
--- Develop and maintain strong relationships with clients and community stakeholders
--- Meet and exceed weekly and monthly sales targets

Qualifications:

--- Previous work in a customer-facing position
--- Must have graduated high school, received a G.E.D. or equivalent
--- Must possess exemplary interpersonal skills, communication skills, and active listening skills


About Company:
Our dedicated team strives every day to provide our clients with the best services. Here at Clae Solutions, we take our job seriously and tailor our clients' policies to fit their needs.



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