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Manager of System Configuration & Installation - Boise Idaho
Company: Lincoln Financial Group Location: Boise, Idaho
Posted On: 04/23/2024
Alternate Locations: Omaha, NE (Nebraska); Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Phoenix, AZ (Arizona); Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 72856 The Role at a Glance We are excited to bring on a Manager of System Configuration & Installation to join our Group Protection Claims & Operations Team in one of the following key city offices (Dover, NH; Omaha, NE;). Background Details As the Manager of System Configuration & Installation, you will provide leadership, coaching and development to your team of approximately 6 direct reports (including a Supervisor and their respective direct reports) who will be either configuring and installing our new cases during the onboarding process or onboarding FMLA and respective FMLA takeover for our customers. You will be responsible for managing and creating an environment that supports the customer-centric strategy, vision, and priorities of the organization. If this sounds like a role for you, please read on! What you'll be doing -
Manages team and processes for the System Configuration & Installation team. -
Responsible for ensuring workloads are appropriately balanced among team members and within established turnaround times. -
Partners with internal Leadership to ensure common goals are met and/or exceeded. -
Builds organizational capacity by identifying and recommending process improvements that significantly reduce workloads or improve quality and turn around times. -
Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects. -
Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with Leadership to incorporate new trends and developments in current and future solutions. - Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise
initiatives. -
Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility. -
Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent. -
Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards. -
Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects. -
Ensures that top talent is hired and retained. What we're looking for Must-haves: --- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required) --- 5+ Years of experience in customer service environment directly aligned to the specific responsibilities of this role --- Intermediate/Advanced Microsoft Excel skills Nice-to-have experience (Preferred): --- 2+ years of progressively responsible experiences including leadership or supervisory experience. --- Ability to balance competing priorities (system, customer, broker) and ability to lead a team. --- Ability to prioritize and continuously improve processes, procedures, systems, and the team. What's it like to work here? At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What's in it for YOU: |
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