Customer Loyalty Representative - Lihue Hawaii

Company: Avis Budget Group
Location: Lihue, Hawaii
Posted On: 03/18/2026

Avis Budget Group seeks a passionate and dedicated Customer Loyalty Representative to join our team. This role is pivotal in ensuring the highest levels of customer satisfaction and loyalty through exceptional service and support. As a Customer Loyalty Representative, you will engage with customers from around the globe, providing solutions and promoting our brand's value. Your efforts will directly influence customer retention and enhance our reputation in the mobility solutions market. Handle customer inquiries and complaints with the utmost professionalism and in accordance to company guidelines. Develop and maintain strong customer relationships to enhance loyalty and satisfaction. Utilize CRM systems effectively to track interactions and analyze customer trends. Collaborate with various teams to ensure that customer needs are addressed with speed and efficiency. Participate in creating and implementing strategies to increase customer loyalty. Provide detailed feedback to management on customer concerns and the effectiveness of company policies and procedures. Excellent verbal and written communication skills. Strong problem-solving and decision-making skills. Proficiency in CRM software. Ability to handle stressful situations with professionalism. High-quality customer service skills. Medical Insurance Dental Insurance 401k Customer Service Certification (e.g., Certified Customer Service Professional (CCSP)) is preferred but not required. More...

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